At a Glance
- Tasks: Handle customer complaints and investigate resolutions in a supportive team environment.
- Company: Join Connells Group, part of the UK's largest Property Services Group.
- Benefits: Starting salary of £25,000, birthday off, pension scheme, and discounts on products.
- Other info: Great career progression opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference by resolving customer concerns and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service; training provided.
The predicted salary is between 25000 - 25000 £ per year.
Job Description We are expanding our team and have one last vacancy; would you like to join us?
Do you have a strong customer service background?
Are you interested in learning about the lettings business, including letting properties and property management?
Do you enjoy investigating and finding resolutions?
Countrywide, is part of the UK's largest Property Services Group, and we are looking for a Customer Complaints Administrator, to join our friendly team.
Starting Salary: £25,000
Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong.
This is where our Customer Complaints Administrators play a pivotal role.
Ensuring that our customer's concerns are dealt with in a professional manner, we`re on the lookout for those with great communication skills!
Responsibilities of a Customer Complaints Administrator
- Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
- Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
- Speaking with customers, and other areas of the letting's business to form a complete investigation using evidence.
- Formulating a thorough written response to concerns/complaints whereby you explain your findings.
Skills and Experience to be a Customer Complaints Administrator
- Excellent communication skills - both written and verbally.
- Good at building and maintaining relationships with customers and stakeholders across the business.
- Effective time management and managing expectations.
- Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given.
- Self-motivated - able to work independently whilst maintaining a role as part of our team.
Opportunities of being a Customer Complaints Administrator
- Full training provided in all areas of residential lettings.
- Excellent career progression, with opportunities across the business.
- Qualifications in residential lettings.
Benefits of working Connells Group UK
- Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing
• Day off on your Birthday!
- Pension Scheme.
- Great work life balance.
- Perks at Work - Discounts on products and services inc electrical & travel.
- Cycle to work scheme.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don't meet every single requirement?
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification.
At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace.
So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway.
You may be just the right candidate for this or other opportunities.
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Customer Complaints Administrator in Croydon employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Administrator in Croydon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Complaints Administrator in Croydon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
