At a Glance
- Tasks: Lead CRM campaigns and drive customer loyalty initiatives for a luxury fashion brand.
- Company: Join NET-A-PORTER, the ultimate destination for luxury fashion.
- Benefits: Enjoy performance bonuses, staff discounts, private healthcare, and flexible working.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced, collaborative environment focused on exceptional customer experiences.
- Qualifications: 5+ years in CRM, strong communication skills, and expertise in analytics tools.
The predicted salary is between 50000 - 65000 £ per year.
Overview
CRM & Loyalty Manager – Net-A-Porter.
NET-A-PORTER is the luxury fashion destination for women, offering a curated assortment of fashion, fine watches, jewelry and home décor.
The CRM & Loyalty Manager will drive customer retention and loyalty initiatives for the brand.
Location: London Westfield. Department Size: 6 (Approx.). Department: Customer Retention & CRM Team (Marketing). Reporting into: Head of Customer Retention.
From the moment you join the YOOX NET-A-PORTER GROUP, you join a collaborative and fast-paced environment focused on delivering exceptional customer experiences.
This role is part of the Lux Experience group and supports a diverse and inclusive workplace.
What we offer
- Performance bonus scheme dependent on the role
- Pension contributions from you and the company
- Discount portal with cinema, theme park, and other perks
- Staff discount and exclusive staff sales
- Private healthcare for you and your family
- Flexible working
- A supportive, team-oriented environment
Responsibilities
- Own day-to-day CRM campaign planning and project management across all owned channels
- Manage the CRM calendar and align it with the broader Sales & Marketing Brand Calendar
- Deliver email, push, and SMS campaigns (trade, automation, transactional)
- Lead the full campaign process: stakeholder requirements, briefing, and creative coordination
- Define customer segmentation strategy and lead creative/channel best practice
- Drive a test-and-learn roadmap for content optimization and personalization
- Analyze campaign performance (Tableau, Google Analytics) for continuous improvement
- Manage and develop a team of 3 CRM Executives
Qualifications
- 5+ years' experience in a similar CRM role
- Advanced knowledge of email and push channels, with strong segmentation/personalization expertise
- Experience with Trello (or similar) and analytics tools like Google Analytics or Tableau
- Highly detail-oriented, deadline-driven, and able to multi-task
- Excellent communication skills, able to present to senior stakeholders
- Collaborative, proactive, and creative problem-solver
- Strong organizational skills and ability to work independently
- Flexible and calm under pressure in a fast-paced environment
- Equal Opportunity & Accessibility
YOOX NET-A-PORTER GROUP is an equal opportunities employer.
We recognize and celebrate diversity and welcome all applications regardless of race, nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please advise us accordingly.
For further information: bulletins omitted.
This description contains the essential responsibilities, qualifications, and benefits for the role.
Experience
Level: Mid-Senior level.
Workplace
Type: Hybrid.
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CRM & Loyalty Manager @NET-A-PORTER employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
