At a Glance
- Tasks: Provide top-notch administration support for pension queries and maintain accurate records.
- Company: Join Equiniti, a leader in innovative retirement solutions with a global presence.
- Benefits: Enjoy competitive pay, flexible benefits, and generous holiday allowance.
- Other info: Opportunities for growth into leadership roles and access to LinkedIn Learning.
- Why this job: Make a real impact on clients' financial futures while developing your career.
- Qualifications: Strong admin skills, good numeracy, and a desire to deliver exceptional customer service.
The predicted salary is between 31500 - 38500 £ per year.
Management Level H
EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions.
With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services.
Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.
Main Purpose of Job
Equiniti have opportunities for candidates with strong administration skills and experience to join our fast growing Pensions Operations team.
You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.
Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base.
Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members.
We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time.
Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors.
- Core Duties/Responsibilities
- Provide administration service to customers as per Service Level Agreement
- Maintenance of up to data filing and records for department, checking the integrity of customer data
- Processing of a wide range of routine and non-routine documentation within defined procedures
- Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
- Drafting of non-standard correspondence in response to customer enquiries
- Inputs customer details and accesses customer information
- Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
- Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
- Carry out projects and ad-hoc activities as determined by the Team Manager
Skills, Knowledge & Experience
- GCSE (or equivalent) Maths and English Grade C
- Strong numeracy and literacy skills
- Good written and communication skills
- Ability to develop working relationships
- Ability to work within laid down processes and procedures
- Basic financial awareness
- Previous experience in a financial/pensions environment is desirable
- Working to SLAs
- The desire to deliver exceptional customer service
- Proven track record of quality, timely delivery
- Computer literate with a willingness to learn a variety of systems
- Policy administration for annuitants is an advantage but not essential
What We Offer
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- Health and Wellbeing - Employee
- Assistance
Programme: counselling, legal & wellbeing support for colleagues and their households.
Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development - Investment in Linked In Learning for all colleagues.
- Equal Opportunity Statement
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks.
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Pensions Administrator (Fixed term Contract for 12 months - MAT cover) in Crawley employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administrator (Fixed term Contract for 12 months - MAT cover) in Crawley
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We think you need these skills to ace Pensions Administrator (Fixed term Contract for 12 months - MAT cover) in Crawley
Some tips for your application 🫡
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