At a Glance
- Tasks: Lead and manage external service providers in Application Management for ERP systems.
- Company: Join PUMA, a global leader in sportswear with a commitment to equality.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic team culture focused on innovation and continuous improvement.
- Why this job: Make an impact by ensuring top-notch application operations and vendor relationships.
- Qualifications: Degree in IT or related field, with experience in service management and vendor relations.
The predicted salary is between 60000 - 80000 £ per year.
Lead Application Service Management
As a Lead Application Service Management, you are responsible for managing and developing external service providers within the Application Management domain.
You act as the central interface between internal stakeholders and external partners, ensuring compliance with service levels, budgets, and contractual agreements.
- Vendor Management
- Manage and develop relationships with external service providers and vendors
- Build and maintain long-term strategic partnerships
- Conduct regular service reviews and performance assessments
- Ensure compliance with SLAs, KPIs, and contractual obligations
- Support vendor selection processes (RFPs, contract negotiations)
- Invoice Approval Management
- Review and approve vendor invoices in line with contractual agreements
- Ensure cost transparency and adherence to budgets
- Align with Finance on discrepancies
- Drive and align continuous improvement of invoice approval processes with Invoice Application Management Team
- Track and monitor ongoing costs and forecasts in close alignment with the budget owners
- Application Management Support
- Manage external partners responsible for ERP application operations and support
- Coordinate incidents, service requests, and change activities
- Manage and improve tools @PUMA supporting the Application Management Service process (e. g. SAP Solution Manager, SAP Cloud ALM, Jira Service Management)
- Control, drive and monitor the external AMS partner and make sure that SLAs are always met
- Ensure stable and efficient application operations
- Promote automation, standardization, and continuous improvement
- Handle escalations and critical service issues
- YOUR TALENT
- Degree in Computer Science, Information Systems, or a comparable qualification
- Several years of experience in IT Service Management or Application Operations
- Proven experience in vendor management and managing external service providers
- Strong knowledge of ITIL or similar frameworks
- Experience with budget, cost control, and contract management
- Strong communication and negotiation skills
- High level of ownership and accountability
- Analytical thinking and structured working style
- Strong problem‑solving and conflict management skills
- Team‑oriented mindset with excellent stakeholder management abilities
- Fluent English is mandatory (Puma's corporate language); German or other regional languages are a strong asset
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.
Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
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Lead Service Management ERP in Coventry employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
