At a Glance
- Tasks: Lead customer service delivery and ensure high-quality maintenance across campus zones.
- Company: University of Warwick, committed to excellence in service and community.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and a dynamic work environment.
- Why this job: Make a real difference in the university experience while leading a dedicated team.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 67468 - 67468 £ per year.
About the Role
The role is to act as the strategic lead for customer service delivery within Zone Operations, ensuring that the University community receives a consistent, visible, responsive, and high-quality Estates service across all campus zones.
The postholder will provide clear leadership of the customer interface between the University and the Estates Department, setting service standards, shaping customer experience, and ensuring that maintenance requests are understood, prioritised, communicated effectively, and resolved or escalated appropriately.
About You
You will support the Zone Operations Manager by providing assurance that zone‑based services are customer‑focused, performance‑driven, and continuously improving, while acting as the senior customer advocate within Estates Maintenance Operations. You will also work closely with the Head of Maintenance Operations and the Head of Maintenance - Building Fabric.
You will need to work on an out of hours on call rota with other team members on basis of 24/7 availability 1 week in 4 (13 weeks per annum).
Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages.
£58,225 to £67,468 per annum
Head of Maintenance - Zonal Operations (111868-0726) in Coventry employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
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