At a Glance
- Tasks: Support customers with queries and provide top-notch service across various platforms.
- Company: Join a dynamic team at Ingram Spark, a leader in publishing services.
- Benefits: Enjoy competitive salary, generous holiday allowance, and ongoing training opportunities.
- Other info: Flexible work environment with great perks like free drinks and onsite parking.
- Why this job: Make a real difference by enhancing customer experiences and driving sales growth.
- Qualifications: Three years of experience in customer service and strong communication skills required.
The predicted salary is between 32105 - 32105 £ per year.
37.5 hours per week Monday - Friday 8.30am - 5pm
Responsibilities
- Supports customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to Ingram Spark/Lightning Source service offerings.
- Acts as the primary and oftentimes sole point of contact for customers.
- Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.
- Increase sales volume via clarification of special offerings and upselling.
- Deals with all publisher queries efficiently and accurately on the phone, email and chat.
- Ensures customer questions and concerns are resolved with a satisfactory resolution.
- Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.
- Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.
- Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.
- Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.
- Support the drive for sales growth via effective execution of upselling.
- Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience.
- Attend recurring virtual meetings with customers to provide white-glove level of service and support.
- Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance.
- Other Duties: Any other duties as required in line by managers from time to time, and commensurate with role and responsibilities.
Experience
- Minimum of three years' work experience in a related industry/field.
Education
- O Level/GSCE level education required.
Skills
- Possess strong oral and written communication skills
- Manage workload by establishing priorities
- Ability to operate successfully within a fast-paced environment
- Ability to think critically in ambiguous situations
- Handle accounts with minimum supervision
- Flexibility is critical - must be able to adapt to frequent change with little or no negative impact to productivity
- Ability to be flexible/multi-task based on workflow demands
- Ability to speak, write and read the English language
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations - Ability to maintain consistent, punctual and regular attendance
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
- Ability to engage in active listening with coworkers, management and clients/customers
- Attention to detail - Knowledge of organization, operating procedures and policies of the company
- Ability to apply new knowledge, technology and procedure to job responsibilities
- Ability to meet and maintain performance objectives (standards)
- Ability to maintain a full-time work schedule during normal company operating hours
- French Speaking, beneficial
Essential Physical Demands
- Ability to work flexible hours.
- Standard office environment and mainly sedentary work.
- Ability to travel if required.
Perks/Benefits
- We believe great people deserve great rewards.
Alongside a competitive salary, you\'ll enjoy a range of benefits designed to support your wellbeing, development, and work-life balance:
- Competitive Salary - Recognising your skills, experience and contribution.
- Generous Holiday Allowance - Enjoy 23 days annual leave plus Bank Holidays , giving you plenty of time to rest and recharge.
- Life Assurance - Providing added peace of mind for you and your loved ones.
- Learning & Development Opportunities - Access ongoing training and professional development to help you grow your career.
- Free Onsite Parking - Convenient, hassle-free parking at our Milton Keynes site.
- Complimentary Hot Drinks - Keep refreshed throughout the day with free tea, coffee and hot drinks.
- Onsite Refreshments - Easy access to snack and drink vending facilities whenever you need a boost.
- Long Service Awards - Celebrating and rewarding loyalty and dedication.
- Cycle to Work Scheme - Save money on a bike and equipment while supporting a healthier, greener commute.
- Healthcare Cash Plan - Helping you claim back everyday healthcare costs and support your wellbeing.
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Client Services Coordinator - Ingram Spark employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator - Ingram Spark
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Coordinator - Ingram Spark
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
