At a Glance
- Tasks: Provide first-line IT support and troubleshoot issues for staff and students.
- Company: Join the Royal Agricultural University, a leader in agricultural education for 180 years.
- Benefits: Enjoy 30 days annual leave, flexible working, free gym access, and more.
- Other info: Perfect opportunity for those eager to learn and grow in IT.
- Why this job: Kickstart your IT career in a supportive environment with real impact on campus.
- Qualifications: Great customer service skills and a passion for technology are essential.
The predicted salary is between 23061 - 24685 £ per year.
Salary: Grade 3 - starting at £23,061 and progressing to £24,685. Please note: it is the university's policy to appoint new staff at the bottom of the pay scale, unless there are demonstrable exceptional skills and experience the candidate brings with them.
Term: Permanent, full-time (Flexible working options are available).
Location: Cirencester, GL7 6JS.
The Royal Agricultural University (RAU) has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector. IT Support at the RAU is key to the success of the University by enabling academic staff, enriching the curriculum, and supporting both face-to-face and distance learning.
The Support Desk team provides software, systems, and hardware support to staff, students, and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and elevate issues to enable resolution.
The IT & Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students, and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day-to-day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of support.
This role would be an excellent development opportunity for those who have an aptitude for computers and IT but don't necessarily have formal training in this area.
Key requirements for the successful candidate:
- Excellent customer service skills.
- The ability to accurately gather, record, and clearly communicate customer issues and needs.
- Experience in following complex, technical instructions.
The RAU is set in beautiful surroundings and offers a range of Staff Benefits including a 35-hour working week, a generous 30 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, free and guaranteed parking on campus, discounted catering facilities, free onsite gym, free library services, employee assistance programme, occupational health and counselling services, cycle to work scheme, and staff development opportunities.
Closing date: Wednesday 19th August 2026.
Interview date: Wednesday 3rd September 2026.
The RAU is an equal opportunities employer and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level.
Junior IT Support Desk Advisor in Cirencester employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
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✨Brush Up on Your Technical Skills
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