Client Services Technician - Underwriting Team in Cheltenham

Amwins Global Risks

At Amwins Global Risks, we succeed together.

We're not 'just another London broker' placing risks and signing contracts.

We're forging relationships that are built to last.

With over 700 employees around the world and a global footprint across more than 150 countries, we've cemented our place as a top 10 contributor to Lloyd's.

Insurance is a relationship-based business, and achieving success means hiring the best talent in the industry.

When you join us, we will encourage and support your professional and personal development as we invest in you and your learning to help you succeed and grow.

We believe in a flat organisational structure that prizes expertise and relationships equally.

We've built a workplace where talent, collaboration and inclusivity are valued, and our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace where everyone who works with us can be themselves.

We are currently building a talent pool of experienced Technicians for future opportunities.

While we do not have a live vacancy at this time, we welcome expressions of interest from qualified candidates with proven client services experience for example in claims or premium.

As a Technician in our Underwriting Team, you will be an integral part of our high-performing team based out of our Cheltenham office.

Your role will involve providing efficient, effective and expert administrative support to the Technical Team and Broking Divisions, in line with compliance, FCA and internal audit guidelines.

You will have previous experience and be able to carry out activity with moderate guidance as opposed to direct and close supervision.

Key Responsibilities

• Process premiums, claims, treaty accounts and delegated authority transactions accurately and in a timely manner.
• Review, validate and maintain insurance documentation, records and management information.
• Create, update and maintain electronic records and data, ensuring accuracy and compliance with internal controls and procedures.
• Interpret documentation and extract key information to support operational processes and decision-making.
• Prepare standard market, client and internal documentation using information from multiple sources.
• Investigate exceptions, discrepancies and processing issues, escalating and resolving matters where appropriate.
• Knowledge, Skills & Experience
• Understanding of the London Market insurance environment, including the relationship between brokers, underwriters and IBA functions.
• Knowledge of insurance principles and premium, claims, treaty and delegated authority processing.
• Experience working with Property and Marine Cargo classes, with exposure to Cyber and Financial Institutions considered advantageous.
• Familiarity with insurance systems, market platforms and electronic documentation management.
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues using established policies and procedures.
• Ability to interpret complex documentation and extract relevant information accurately.
• Experience working with insurance systems such as GXB and associated market platforms would be advantageous.
• Strong Excel and data management skills, with an understanding of bordereaux processing, net postings and insurance accounting processes desirable.
• Ability to work independently with limited supervision while exercising sound judgement and decision-making.
• Key Competencies
• Excellent attention to detail and commitment to data quality.
• Strong planning and organisational skills, with the ability to manage competing priorities.
• Effective communication and stakeholder management skills.
• Customer-focused approach with a commitment to delivering a high-quality service.
• Strong information gathering, analytical thinking and problem-solving capability.
• Collaborative team-working style with the ability to build effective working relationships.
• Confidence making decisions within established procedures, controls and authority levels.

To be considered for our Technician talent pool, candidates must be able to demonstrate hands-on experience in a claims handling or technician role.

Applications without relevant experience will not be progressed.

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