Change, Comms and Training Lead - Salesforce/Lead-to-Cash (24-month FTC)

This role is based in our 5 Howick Place office. As the Change, Comms and Training Lead for the Buyer Experience (Lead to Cash) Workstream of our OneInforma programme, you will develop and execute a comprehensive change management strategy that ensures successful adoption of new processes, systems, and ways of working across the Buying Experience value stream, focusing on the people side of a transformation programme across multiple businesses, ensuring successful adoption, minimising resistance, and embedding new ways of working.

Key Responsibilities

• Own and execute the change strategy, developing comprehensive change vision, strategy, and governance framework aligned with business objectives.
• Conduct cultural assessments, tailor change approaches to organizational context, partner with Business Readiness on workforce implications, and embed new ways of working into BAU operations.
• Execute comprehensive stakeholder engagement strategies, lead detailed impact analysis at role and process levels, and ensure consistent multi-channel communications.
• Provide strategic direction on training priorities and delivery, conduct readiness assessments, define go/no-go frameworks, and coordinate readiness activities across workstreams.
• Define benefits frameworks, design adoption measurement approaches, monitor engagement throughout programme lifecycle, and integrate new ways of working into performance management.
• Design integrated governance structures with decision rights and escalation paths, define success metrics, advise leadership on progress and risks, and manage critical escalations.
• Assess change maturity, deliver change leadership development programmes, coach senior managers, and develop reusable change tools and playbooks to build organisational change capability.
• Establish Change Champion Network, facilitate change community of practice, and build organisational change muscle through internal practitioner development.
• Align change initiatives with other programmes, manage interdependencies, execute formal transition to BAU with knowledge transfer, and establish continuous improvement culture.

What Makes this Role Exciting

This is a rare chance to help steer a multi-million-pound transformation at a FTSE 50 company - work of real scale and consequence. The programme is ambitious and high stakes but you'll be at the centre of a global change effort, balancing a clear central mandate with practical, on-the-ground execution across divisions. It's a platform to step into a large programme-focused role, navigate risk, shape strategy, and turn decisions into outcomes visible in the business and to customers.

You will gain meaningful exposure to senior stakeholders, sales leaders, and operations, with tangible impact on the buyer experience and Lead-to-Cash, grounded in the cyclical and physical realities of the events business. You will build credibility by setting clear direction, enabling teams, anticipating issues early, and maintaining healthy, constructive tension to keep momentum.

You will also be well supported - with strong sponsorship, a collaborative peer network, and room to grow. Expect to define the strategy, refine a global business readiness playbook, deepen your change leadership, and deliver achievements that accelerate your career.

Essential:

• Previous experience in Salesforce and Lead-to-Cash change and transformation programmes.
• Ability to develop and execute comprehensive change management strategies aligned with business objectives, including vision setting, governance frameworks, and success metrics that link change activities to measurable business outcomes.
• Expertise in building senior relationships, facilitating leadership alignment, navigating organizational politics, and securing visible executive sponsorship while managing resistance at senior levels.
• Capability to assess organizational readiness, understand cultural dynamics, tailor change approaches to fit context, and ensure sustainability by embedding new ways of working into BAU operations.
• Proficiency in defining benefits frameworks, measuring adoption through multiple metrics, conducting post-implementation reviews, and integrating new behaviours into performance management systems.
• Competence in designing integrated governance structures, defining decision rights, managing escalations, and advising leadership on change progress, risks, and strategic trade-offs.
• Skilled in developing and executing engagement strategies across diverse groups (executives, managers, frontline employees) with comprehensive impact analysis.
• Ability to oversee multi-channel communications ensuring consistent messaging and two-way dialogue, while providing strategic direction on training priorities and delivery approaches.
• Expertise in assessing change maturity, coaching leaders, developing change champion networks, and building sustainable organizational change capability through tools, frameworks, and communities of practice.
• Competence in aligning change initiatives.