Liquidline is the fastest‑growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that pride themselves on offering quality refreshments to employees and clients. We build our success on outstanding customer service, hard work, and a strong team culture.
Account Development Executive
The Account Development Executive supports the growth and retention of consumables revenue across the customer lifecycle, while delivering a positive and professional customer experience. The role focuses on proactive customer engagement, commercial performance and revenue growth.
Responsibilities
- Conduct post‑installation follow‑up calls to ensure customer satisfaction, review stock levels, and promote appropriate consumables and subscription options.
- Re‑engage customers who have reduced or stopped ordering by identifying issues, restoring value, and driving renewed spend.
- Analyse and recover accounts with declining usage, implementing solutions to grow consumables revenue.
- Proactively expand product adoption by identifying gaps in customer purchasing and promoting relevant consumable and ancillary lines.
- Support customers in using the online ordering portal, ensuring smooth repeat and subscription purchasing.
- Collaborate with Regional Sales Teams and BDMs to align on opportunities and ensure all sites have the correct consumables setup.
- Deliver structured lifecycle calls to drive increased spend, product penetration and long‑term account value.
- Manage and grow Bronze, Silver and Gold accounts, ensuring consistent engagement and revenue development.
- Review excluded accounts, investigate lost equipment, and identify opportunities to re‑introduce or optimise consumables usage.
- Work closely with BDMs to protect and grow consumables margins and support wider commercial initiatives, including marketing campaigns and product launches.
- Provide general support to BDMs and Regional Sales Teams, including reporting, documentation updates, quotes, agreements and consumables insights.
Qualifications
- Minimum of 2 years’ experience in a customer‑facing B2B role.
- Excellent communication skills, particularly an effective telephone manner that forges positive relationships with customers.
- High level of customer service and active listening.
- Confidence in negotiation, using proven techniques to reach win‑win situations.
- Flexible and adaptable to help out the team.
- High level of accuracy and attention to detail.
- Accountable for responsibilities, requiring minimal supervision to fulfil a varied role to a high standard.
- Positive "can‑do" attitude and responsive, service‑driven approach.
- IT proficiency, with a good understanding of Microsoft Office, Outlook and CMS systems.
Benefits
- 25 days annual leave + bank holidays.
- Long‑service annual leave entitlement & buy/sell scheme.
- Candidate referral programme.
- Company bonus scheme.
- Enhanced sick pay.
- Enhanced parental leave.
- Salary sacrifice pension scheme.
- Life assurance & income protection (UK only).
- HSF health plan.
- YuLife wellbeing platform.
- Employee assistance programme.
- Menopause support via Stella app.
- Lunch on Liquidline & bi‑annual conferences.
Account Executive in Cardiff employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
