Service Analyst in Bristol

Overview

Leonardo UK operates a grade-based salary framework with broad bands.

The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market.

Exceptions above the standard range are managed through governance controls to protect internal equity.

Your Impact

Are you looking to start your career in service analysis and business support within a high-integrity, mission-focused organisation?

At Leonardo UK, our Service Analysts contribute to the delivery and improvement of secure systems and services that support defence, government, and public sector customers.

This entry-level role offers the opportunity to develop core skills in service performance monitoring, data analysis, and process support, while working in a collaborative and supportive team environment.

Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner.

The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers.

Leonardo UK is seeking a Service Analyst to join the Cyber & Security Solutions Division team.

This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services.

Responsibilities

• Support routine service and business support tasks under guidance, contributing to effective service delivery.
• Assist in collecting and analysing service data to identify trends and support reporting.
• Maintain accurate service records and documentation using tools such as Jira, Share Point, and Confluence.
• Respond to service-related queries and escalate issues appropriately.
• Follow defined procedures to support change control, configuration, and service transition activities.
• Collaborate with internal teams to ensure service needs are met and business processes are supported.
• Participate in service reviews and contribute to improvement initiatives.
• What you\'ll bring
• A keen interest in service delivery, business support, or IT operations.
• Some experience (e. g. through internships, placements, or academic projects) in a business support or service environment.
• Basic understanding of service management principles (e. g. ITIL) and structured processes.
• Familiarity with collaboration tools such as Share Point, Jira, or similar platforms.
• Good organisational skills and attention to detail.
• Willingness to learn and follow structured procedures.
• Effective communication and teamwork skills.

Core areas (must have)

• Service Documentation: Ability to maintain accurate records and follow documentation standards.
• Tool Familiarity: Exposure to business support tools (e. g. Jira, Share Point, Confluence).
• Process Awareness: Understanding of basic service processes and change control principles.
• Team Collaboration: Experience working in teams, with a willingness to support others.
• Problem Escalation: Ability to identify issues and escalate appropriately.
• Learning Mindset: Demonstrates curiosity and commitment to professional development.

Desirable

• Exposure to hybrid service environments (e. g. cloud, Saa S, on-premise).
• Awareness of ITIL, ISO 20000, or similar service frameworks.
• Familiarity with Agile or Dev Ops principles.
• Experience in regulated or secure sectors (e. g. defence, government) through study or placement.
• Interest in pursuing professional certification (e. g. ITIL Foundation, SIAM).
• This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above.

The most important skill is a good attitude and willingness to learn.

Security Clearance

This role is subject to pre-employment screening in line with the UK Government\'s Baseline Personnel Security Standard (BPSS).

An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

For more information and guidance please visit: https://careers. uk. leonardo. com/gb/en/security-and-vetting

Why join us

At Leonardo, our people are at the heart of everything we do.

We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance.

• Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
• Secure your Future: Award-winning pension scheme with up to 15% employer contribution.
• Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks.
• Never Stop Learning: Free access to 4,000+ online courses via Coursera and Linked In Learning.
• Tailored Perks: Spend up to £500 annually on f
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