At a Glance
- Tasks: Provide exceptional customer service and support to enhance patient experiences.
- Company: Join Nuffield Health, a charity dedicated to building a healthier nation.
- Benefits: Flexible hours, discounted gym membership, and access to a pension scheme.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service, strong communication, and IT skills required.
The predicted salary is between 24000 - 30000 £ per year.
Overview
Nuffield Health is the charity that's building a healthier nation, one day at a time.
From award-winning hospitals and leisure facilities to community programmes - we'll do whatever it takes to look after the UK's wellbeing.
It starts with passion and commitment to quality.
It starts with you.
Responsibilities
- As a Customer Services Advisor you will have proven experience in administration within a complex, fast-paced environment, alongside strong call-handling skills and excellent IT proficiency.
You will demonstrate exceptional customer service abilities and maintain a patient-focused approach at all times.
- Liaise directly with customers, answering all enquiries.
- Contribute to and manage local business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.
- To handle customer enquiries (telephone and internet), supplying potential customers with information about the services offered at the hospital.
- To support the Medical Secretaries and Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
- To coordinate customer journeys, ensuring that customers have a good understanding of the defined customer journey expectations, including identifying all hospital areas with customer touch points to ensure shared knowledge and understanding; providing information required to enable other areas to respond to all customer enquiries to defined quality and timeline standards; collating information which affects or influences the customer experience.
- To introduce new processes to improve customer advice and service, as required.
- To support the definition, development, communication and implementation of business development and marketing plans and activities.
- To develop constructive relationships with both internal and external stakeholders and to promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.
Qualifications
- Proven experience in a customer service, sales or marketing role.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and a good level of IT literacy.
- Good organizational skills.
Benefits
- Holiday entitlement in line with the Working Time Directive.
- Access to our Pension Scheme and discounted gym membership at £35.00 a month.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
The hospital is located in Brighton, with facilities including 44 en-suite rooms, three operating theatres and an endoscopy theatre, plus physiotherapy, health screening, diagnostics and a dental suite.
Free parking is available.
We are located in Woodingdean, on the east side of Brighton with easy access by rail and road.
Join Nuffield Health and create the future you want, today.
If you like what you see, apply now.
We consider applications as we receive them and reserve the right to close adverts early where we have received a high volume of applications.
Customer Services Advisor (Bank) in Brighton employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (Bank) in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor (Bank) in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
