At a Glance
- Tasks: Coordinate repairs and maintenance services for housing residents, ensuring efficient communication and record-keeping.
- Company: Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Up to £28,000 salary, performance bonuses, 25 days holiday, and wellness perks.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Join a national team making a real impact in communities while developing your career.
- Qualifications: Administrative experience in social housing and strong IT skills preferred.
The predicted salary is between 35000 - 38000 £ per year.
Overview
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK.
Backed by over 110 years of combined experience and the wider strength of Axis CLC, we operate from 23 UK offices and employ more than 2,500 people nationwide.
We support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.
We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.
Working on our long-term partnership with Newham, you will help coordinate reactive, planned and disrepair works across a large housing portfolio.
This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.
- What Youor
- Handle incoming calls from residents, providing clear and professional updates on repair works.
- Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
- Maintain accurate records, job notes and audit trails.
- Review supervisor and operative reports and take appropriate follow-up action.
- Resolve queries and minor complaints at first point of contact.
- Monitor shared inboxes, logs and variation requests.
- Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
- Order materials and equipment as required.
- Ensure all activity is updated accurately and in line with KPIs and service targets.
- What Youor Bring
- Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
- IT literate with strong system and data-entry skills
- Understanding of maintenance and repairs terminology
- Awareness of KPIs and performance targets
- Knowledge of housing sector processes (desirable)
- Key Skills
- Excellent telephone manner and customer service skills
- Strong communication and problem-solving abilities
- Ability to prioritise and manage workload under pressure
- High attention to detail and accuracy
- Ability to meet tight deadlines
- Team player with a positive, flexible approach
What We Offer
- Salary of up to £28,000 depending on experience, plus performance-related bonus
- Pension, medical scheme options and life assurance
- 25 days' holiday + bank holidays
- Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
- 24/7 GP referral and wellbeing support service
- 1 paid volunteer day
- £2,000 refer-a-friend bonus after the referee passes probation
- Opportunities for development and progression across Axis CLC
- Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property.
We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Administrator in Brighton employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
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✨Attend Job Fairs or Networking Events
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✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
