At a Glance
- Tasks: Support IT initiatives, create training materials, and enhance user satisfaction.
- Company: Dynamic tech company based in Pencoed, South Wales.
- Benefits: Competitive salary, 30 days leave, pension scheme, and health benefits.
- Other info: Join a supportive team and develop versatile skills across various domains.
- Why this job: Gain real-world experience in IT and project management while making a difference.
- Qualifications: Degree in a relevant subject and a passion for IT and project management.
The predicted salary is between 25000 - 32000 £ per year.
This position will be based at our IT offices in Pencoed, South Wales.
What you will be doing:
- Playing a key role in supporting the KCS initiative, including creating and maintaining high-quality knowledge articles with standardised templates for consistency and clarity.
- Creating, producing, and continuously improving training materials including instructional videos, tutorials, self‑paced modules, and targeted content addressing emerging user needs.
- Developing high-quality knowledge articles, refining templates, validating existing content, and planning weekly drop‑in sessions for newcomers to enhance user satisfaction and reduce support search time.
- Identifying system issues, knowledge gaps, and process improvements; implementing solutions such as correcting feedback workflows and enhancing article submission requirements.
- Providing frontline IT support to users during periods of absence or business need, including local hardware tasks such as device replacement and equipment distribution for new hires.
- Assisting with small IT projects within the Global Service Desk by updating trackers, maintaining notes, attending meetings, and learning to identify and escalate issues early.
- Participating in a structured PMO Buddy Programme paired with a Project Management Office member to learn project fundamentals including planning, delivery, timelines, risks, and cross‑team communication.
- Gaining real‑world experience in project management through gradual, hands‑on exposure to complex initiatives from initiation through completion.
- Working alongside experienced service and project professionals while developing versatile skills across multiple operational and technical domains.
- Actively contributing to service improvement initiatives, identifying outdated or unclear content, and helping optimise processes to enhance overall service delivery.
What you bring:
- Degree level qualification in a relevant subject.
- Passion and interest for IT and Project Management.
- Driven and proactive approach to learning.
- Strong communication skills both written and verbally.
- Capability to work both independently and collaboratively across cross‑functional departments.
What we offer:
- Competitive Salary.
- 30 days annual leave + Bank Holidays.
- Company Pension Scheme (Aviva).
- Company Bonus Scheme.
- Westfield Health Cashback Scheme.
- Life Assurance 4x annual salary.
- Enhanced Sick Pay Scheme.
- Subsidised Electric vehicle charging facilities.
Closing Date: 26th July 2026.
IT Graduate - Support & Operations in Bridgend employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Graduate - Support & Operations in Bridgend
✨Get Hands-On with Projects
Dive into some IT consulting projects, even if they're just personal or self-started. Consider contributing to open-source projects or case studies; this will not only sharpen your skills but also give you something to chat about in interviews!
✨Join IT Consulting Forums and Meetups
Look for local meetups or online forums specifically for IT consulting. Engage with current consultants and ask questions; you'll pick up loads of insider knowledge and maybe even some leads on internship opportunities!
✨Leverage Your Uni's Career Services
Your university’s career centre often has exclusive partnerships with companies looking for interns. Don’t hesitate to reach out for bespoke opportunities or resume reviews, and make sure you stay updated on any employer presentations or workshops.
✨Apply Directly Through Our Site
Don't forget to check out the internship openings at PVH (Tommy Hilfiger/Calvin Klein) on our website! Tailor your application to highlight any projects or skills relevant to IT consulting; this makes you stand out as a candidate who’s genuinely interested.
We think you need these skills to ace IT Graduate - Support & Operations in Bridgend
Some tips for your application 🫡
Show Off Your Tech Skills:In the IT consulting world, we love to see your technical side! Make sure to highlight any relevant tools or languages you’ve used, like Python, SQL, or even project management tools. If you’ve worked on any tech projects, include those too – they can really make your application stand out!
Demonstrate Your Problem-Solving Skills:Consulting is all about solving issues, so your written application should reflect how you tackle challenges. In your CV or cover letter, mention specific examples where you've identified a problem and how you successfully approached it. This will show us your analytical thinking and ability to innovate.
Let Your Passion Shine Through:As this is an internship, we’re really interested in your enthusiasm for learning and growth. Use your cover letter to express why you’re excited about this role at PVH (Tommy Hilfiger/Calvin Klein). Share what you hope to learn from this internship and how it fits into your career aspirations! It’s all about your motivation.
Tailor Your Application for Us:We want to see that you’ve put effort into your application specifically for PVH (Tommy Hilfiger/Calvin Klein). Avoid generic submissions; instead, personalise your CV and cover letter to our culture and values. Show us why you’re a perfect fit for this internship, and we’ll be more likely to notice you!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Get Ready for Tech Brain Teasers
In IT consulting, you might face some technical questions that test your problem-solving skills. Brush up on some basic programming languages or frameworks related to the role, and prepare to tackle a few case scenarios. These can show how you handle real-world challenges, so be ready to think critically!
✨Showcase Your Project Work
Even as an intern, you can really stand out by having a solid portfolio. Share any uni projects, group assignments, or personal coding entries that demonstrate your skills in IT consulting. Make sure they relate to the kind of work you’d be doing at PVH (Tommy Hilfiger/Calvin Klein)—this shows your enthusiasm and readiness to dive right in!
✨Understand the Business Side
As you prepare for your interview, get to grips with how IT solutions apply to business problems. Make sure you understand the basics of how data analytics, cybersecurity, or cloud services can impact businesses. This knowledge will help you articulate your ideas and show you're not just tech-savvy but also business-minded!
✨Be Ready to Discuss Your Learning Journey
Internships are all about growth, so be prepared to talk about what you hope to learn from the experience at PVH (Tommy Hilfiger/Calvin Klein). Have some specific goals in mind regarding skills or knowledge you want to gain during your time there—this shows you're motivated and eager for personal development!
