At a Glance
- Tasks: Transform customer insights into actionable strategies and enhance the customer experience.
- Company: Join Waitrose, a leading retailer known for its commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to engage directly with customers.
- Why this job: Make a real difference in customer experiences while working with a passionate team.
- Qualifications: Strong analytical skills and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Waitrose is seeking a Customer Experience Performance Specialist to translate customer insights into actionable outputs and to develop the CX measurement framework. You will collaborate with the Experience Performance Manager to identify enterprise pain and passion points and to support prioritisation and planning across the business.
The role involves spending time with customers in stores, bridging data and action with analytics teams, and contributing to the day-to-day management of the CX.
Customer Experience Performance Lead in Bracknell employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
