At a Glance
- Tasks: Design and deliver innovative customer experiences that resolve pain points and enhance brand consistency.
- Company: Join Waitrose, the largest employee-owned business in the UK, known for its collaborative culture.
- Benefits: Competitive salary, hybrid working, and a supportive environment for personal growth.
- Other info: Flexible working arrangements and excellent career development opportunities await you.
- Why this job: Make a real impact on customer journeys while working with a passionate team.
- Qualifications: Experience in human-centred design and delivering customer improvements is essential.
The predicted salary is between 47000 - 73500 £ per year.
Overview
We are looking for a talented Customer Experience Designer to join our team here at Waitrose.
In this role, you will design and deliver practical, end-to-end experience improvements that resolve customer pain points and foster consistency across the brand.
Partnering with stakeholders across the business, you will develop innovative solutions and collaborate with Customer Experience Design Managers to craft key customer journeys and concepts within our defined experience strategy.
This role is known internally as Experience Designer.
Salary and employment details
Expected salary - Salary up to £58,000 depending on experience.
Contract type - Permanent.
Hours - 35 hours per week.
Hybrid working between the office and home.
The team are required to be in the office 3 days a week, with core days being Tuesday and Wednesday; other days may be in-store or with an agency.
Location - Bracknell Head Office, Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA.
Responsibilities
- Design Solutions: Create clear, implementable experience solutions across journeys and touchpoints in line with CX strategy and principles.
- Collaboration: Work with cross-functional matrix teams to design solutions that resolve specific customer pain points.
- Test & Learn: Design and manage test and learn activity across agreed pain points, ensuring solutions are practical and scalable.
- Systems Thinking: Apply systems thinking to ensure solutions work effectively across channels and operations.
- Delivery & Standards: Translate strategic direction into design requirements, and contribute to clear standards for experience development within our CX toolkit.
- Financials: Manage the day-to-day CX design budget.
Essential skills / experience
- Experience working in human-centred or design-led environments.
- Experience delivering customer or service improvements in live settings.
- Evidence of turning insight into practical, implementable customer outcomes.
Desirable skills / experience
- Experience working across multiple channels or touchpoints.
- CX accredited qualification.
- Additional details
Interviews will be held in Bracknell on 29th & 30th July.
Pay: £47,000.00 - £73,500.00 Annual Contract Type: Permanent Location: Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA
About the Partnership
We\'re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
We\'re Partners, driven by our purpose to build a happier world.
As Partners we share responsibility and rewards, contributing to our success by working together with kindness and respect.
We embrace differences and strive to create an environment where everyone can thrive.
Important notes: Some roles may require pre-employment vetting (which may include DBS checks).
If required, you\'ll be informed during recruitment.
DBS checks will be carried out by a third-party registered body and financial probity checks may also be required for some roles.
We encourage you to apply early as vacancies can close quickly with high volumes of applicants.
Flexible working arrangements are supported where possible; discuss with the hiring manager during the interview process.
#J-18808-Ljbffr
Customer Experience Designer in Bracknell employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
