At a Glance
- Tasks: Support tenants in accessing resources and maintaining stable homes.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Flexible work environment, training opportunities, and a chance to grow professionally.
- Other info: Work in a dynamic role with opportunities for personal and professional development.
- Why this job: Make a real impact by helping people regain stability and improve their lives.
- Qualifications: Empathy, strong communication skills, and a desire to learn are essential.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Join LHP as a Tenancy Coach.
Make a difference by helping tenants access support and sustain their homes.
You will direct tenants to resources such as Universal Credit advances, hardship payments, and local support services, with a focus on enabling stability and brighter futures.
This is a Tenancy Coach role in the Tenancy Sustainment Team.
We are looking for someone driven, compassionate, and committed to helping customers regain stability, maintain their homes, and grow professionally.
If you are enthusiastic, empathetic, and eager to learn, we will provide the training, resources, and support you need to succeed.
Responsibilities
- Review caseloads and prioritise customers who need urgent support.
- Empathise with customers experiencing financial difficulties and support them in understanding their situation.
- Carry out home visits or phone calls to explain arrears and agree repayment plans.
- Offer budgeting advice, help set up bank accounts, or support customers with benefit claims.
- Work alongside external partners, courts, or support agencies.
- Attend Income Team meetings to share ideas, updates, and best practice.
- Keep detailed case notes and update customer records.
- Help customers access the right services at the right time.
Please view the full job description for a full list of responsibilities.
Who we are looking for
- The most important thing is attitude and values: Build trust through openness and accountability; treat every customer with dignity and respect; work collaboratively with colleagues and partners; show genuine empathy and understand different perspectives.
- Desire to help people and willingness to learn; we will support you to build the rest.
Experience and skills
- Knowledge of welfare benefits (e. g., Universal Credit, housing benefit) and the wider support system.
- Experience managing a caseload of customers.
- Good IT skills and accuracy in record-keeping.
- Strong organisation and time management.
- Resilience and the ability to stay positive through challenges.
- Excellent communication and problem-solving skills.
- Experience working with partner agencies.
- Full driving licence and access to a vehicle.
Desirable
- Experience in income recovery or knowledge of rent arrears processes.
- Experience helping customers apply for welfare benefits.
- A background in housing or public-sector customer support.
- Location and work pattern
This role is based within our Boston communities.
You will be visible and present with customers, with the flexibility to manage your own diary.
Expected in our offices or in the community about three times per week.
Remaining time can be spent working from home, in one of our offices, a local coffee shop, or another convenient location.
How to apply
Ready to help us create places to be proud of? Apply today by visiting our website and submitting your CV and answering the application questions.
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Tenancy Support Advisor in Boston employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Advisor in Boston
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We think you need these skills to ace Tenancy Support Advisor in Boston
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
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How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
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