Dental Practice Manager in Bletchley

Full-Time | Private Practice | Performance & People Leadership

At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care. We are seeking a Dental Practice & Performance Manager for our Bletchley, Milton Keynes practice — a leader who combines commercial awareness, operational excellence, and people leadership with a calm, confident presence. This is a role for a leader who balances performance, patient experience, and team wellbeing, and who takes ownership of both results and culture.

The Role

• Lead the day-to-day performance of the practice, with accountability across people, patients, processes, performance and profitability.
• Possess great people skills and strong attention to detail.
• Lead, develop and inspire a multi-disciplinary team.
• Set clear expectations and actively manage team performance.
• Monitor and act on key KPIs including utilisation, conversion, and revenue.
• Drive treatment plan uptake through strong TCO support and patient journey optimisation.
• Oversee diary management to balance productivity and patient experience.
• Ensure full compliance with regulatory standards, including CQC.
• Manage cost control, stock, and budget oversight in line with business targets.
• Take ownership of operational processes, identifying risks and driving improvements.
• Handle patient feedback and complaints with professionalism and care.
• Support local growth initiatives including marketing and community presence.

You will bring a structured, proactive approach, with the ability to remain calm under pressure and make clear, fair decisions.

What We're Looking For

• Minimum 5+ years' management experience in a healthcare, dental, or multi-site environment.
• Experience managing teams of 5+ direct reports.
• A management qualification (Preferred).
• Previous experience in a dental or private healthcare setting (Preferred).
• Exposure to KPIs, performance management, and commercial targets.
• Strong understanding of practice-level financials (P&L, cost control, revenue drivers).

Leadership & Capability

• Confident, credible leader who can motivate and challenge teams.
• Strong understanding of different leadership styles and when to apply them.
• Experience handling HR matters, performance issues, and team development.
• Ability to translate business goals into clear actions for the team.
• Organised, structured, and solutions-focused.

Patient & Commercial Mindset

• Strong focus on delivering an exceptional patient experience.
• Able to manage and resolve patient concerns effectively.
• Commercially aware, with the ability to balance patient care and business performance.
• Experience supporting treatment conversion and patient journey optimisation.

Mindset & Values (CALM)

• Community - Builds strong, collaborative team environments.
• Authenticity - Leads with honesty, fairness, and integrity.
• Leadership - Takes ownership and sets clear standards.
• Mindfulness - Remains composed, thoughtful, and solutions-focused under pressure.

Why Join Zental

• We are building a modern dental group where people, performance, and patient care are equally valued.
• Work alongside leading clinicians in a premium, fully digital environment.
• Clear progression pathways and ongoing development opportunities.
• GDC, Professional Indemnity & DBS covered.
• Core CPD fully funded.
• Employee Referral Scheme - up to £2,950.
• Access to Zental Tailored Perks.
• Modern, high-spec practices and systems.
• Access to Zental Learning Portal.

Our Approach

At Zental, we believe great practices are built on clarity, consistency, and care. We look for leaders who:

• Take ownership.
• Act with integrity.
• Lead with calm confidence.
• Deliver results without compromising experience.

If you are ready to lead a high-performing practice and play a key role in a growing, premium dental group, we would welcome your application. Salary is competitive and aligned to experience, with performance-based incentives. Apply now to grow your career with Zental.