Site Operations Lead at Bolt Pharmacy - On-Site, £65k-£100k/yr inc equity in Blackburn

AIOS is building the world's first full-stack AI doctor. We're at $350M ARR, growing from $10M/yr 12 months ago. We're the world's fastest growing AI doctor, faithfully serving >150k/mo patients via Bolt Pharmacy, our main UK brand. We're profitable.

Our strategy exists at the intersection of two strong theses: The AI doctor that wins will get to escape velocity using GLP-1s, the fastest growing consumer product in history. The $2T European healthcare market is overlooked by the most talented builders.

Your mandate is simple, but that does not mean it will be easy:

• Deliver our operational plans flawlessly
• Take full accountability for the day-to-day performance of the site
• Be a culture vector: set the standards and lead from the front
• Lead on the deployment of new products, technology and automation at the site

Great performance in this role means growth is never constrained by operational readiness, low performance or sloppy processes. You will be comfortable with forecasting, labour planning, performance management and setting the tone. You will work in partnership with key leaders from across the org to make sure the operation hums.

This is a full-time, fully on-site role at Bolt Pharmacy in Blackburn, England. You'll report directly to Rich Hannibal (UK General Manager).

Key responsibilities

• Hands-on Leadership: You are an experienced operations leader, comfortable leading leaders & teams in a hands-on warehouse environment
• Ownership: You carve out clear goals with your team, setting high standards with clear ownership and pride
• Deliverer: You help define-then turn the dial on-all operational metrics. Our customers deserve the best and you deliver this day-in day-out
• Set the Bar: Reinforce high standards, urgency, ownership, radical candour, care, and low tolerance for mediocrity across every new hire and team. You develop your leads to become exceptional leaders in their own right
• Performance Management: Help retain strong performers, identify high-potential operators, and address underperformance quickly and fairly
• Forecasting: You know what it takes to set up a warehouse for success. You ensure that supply always meets demand, creating and executing flawless daily, weekly, and peak plans

Need to have

• Operations Leadership: While the exact industry/sector is not important, you must have ≥5 years leading on-site ops teams in a warehouse/distribution environment
• Team Building: You have a track record of building strong and capable teams through periods of extensive growth and change. You have led leaders before
• Data Driven: Data is your language of love. It underpins your decision making and you leverage it to remove emotion and variability from operational decisions
• Performance: You need to be comfortable operating in a highly metrics driven environment