Planner in Birmingham

Annual salary: up to £31,000.

Location: Birmingham

Contract Start Date: 1 July 2026

Contract Type: Full-time, Permanent

About the Role

We are looking for an organised and proactive Planner to join our Birmingham repairs team. You'll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer‑focused, responsive repairs service.

Duties

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow‑on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required.

Role Criteria

• Experience in a similar planning role with comparable duties.
• GCSE (or equivalent) in English & Maths.
• Experience working in a fast‑paced, pressurised environment.
• Strong IT skills with the ability to use job management and scheduling systems.
• Excellent time management, organisational, and communication skills.
• A customer‑first approach with the ability to handle challenging situations.
• Knowledge of repairs and maintenance processes.
• Experience scheduling and planning multi‑trade repairs using an ICT appointing tool.

Benefits

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day – a massive thank you from the Executive team for all the hard work!
• Volunteering leave – paid volunteering in the community supporting our social value commitment.
• Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Sharesave scheme, plus much more.
• Family‑friendly policies.
• Access to EAP counselling sessions.
• All roles require candidates to have the entitlement to work within the UK; visa sponsorship is not offered.
• All roles are subject to relevant Background, Identity & Security checks before commencement of employment.

We are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and were awarded the Gold Award in the Defence Employer Recognition Scheme. We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

During the application stages, we invite applicants to voluntarily share their background information to help us better understand the diverse experiences of our candidates and to promote social mobility. These questions are optional and will not impact your ability to apply.