Jo Malone Counter Manager - Full Time - The Summit in Birmingham

The Beauty Counter Manager drives personal and team results within an assigned brand, demonstrating a passion for building personalized client relationships and sharing a genuine enthusiasm for cosmetic, beauty, and fragrance trends. This role utilizes engaging selling behaviors and strategies to enhance customer experience, while executing promotions, special events, and customer outreach initiatives. The Beauty Counter Manager possesses a competitive drive and entrepreneurial confidence to excel in a fast‑paced commission environment. This is an hourly position, with monthly bonus eligibility.

What You Will Do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Lead the team in providing excellent customer service, driving sales, achieving goals, and executing successful promotions, special events, and customer outreach to advance the beauty business.
• Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and enhance customer service.
• Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends to create exciting customer engagement.
• Drive repeat client interactions as a knowledgeable and trusted resource.
• Enhance the team's selling skills by assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning.
• Connect with Beauty Advisors through team meetings and one‑on‑one check‑ins to review goals and performance results.
• Ensure associates are well‑informed and confident in speaking to available inventory and assortment.
• Leverage clienteling tools and technology to provide a personalized and seamless omnichannel experience.
• Support store fulfillment in designated areas by accurately and efficiently executing omnichannel processes.
• Support the team with merchandising product, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards daily.
• Partner with store leaders to ensure team schedules align with business needs, traffic plans, and event strategies to maximize associate and departmental productivity.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting focus based on evolving business needs.
• Lead shortage control and inventory accuracy in designated areas by executing price changes, product transfers, and processing damaged items in a timely manner.
• Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.

Skills and Abilities

• Ability to use data, guidance, and judgment to support timely and effective decisions that contribute to team and business success.
• Ability to perform in the role with self‑direction, self‑mandated ownership, and commitment to learning.
• Self‑directed and able to work with minimal supervision in a deadline‑driven environment.
• Excellent communication skills.
• Comfortable with technology, including smart phones, tablet computers, and Windows‑based operating systems.
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• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable with and enjoy assisting customers with makeup application and skincare services.
• Associates must maintain all required professional licenses and certifications, including any state‑specific demonstrator or cosmetology licenses, as required by applicable state and local regulatory boards.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all‑inclusive. There may be additional duties, responsibilities, and qualifications for this job.