At a Glance
- Tasks: Handle calls and emails with Italian-speaking customers, ensuring top-notch service.
- Company: Join a global leader backed by Berkshire Hathaway, making a real impact.
- Benefits: Starting salary of £26,000, with opportunities for growth and development.
- Other info: Collaborate with our Italian office and enjoy a supportive work environment.
- Why this job: Be part of a dynamic team, helping customers while enhancing your skills.
- Qualifications: Fluent in Italian and English, with customer service experience.
The predicted salary is between 26000 - 26000 £ per year.
- Overview
- UCFS Europe Company
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—this role involves leading at every level, doing meaningful work, and contributing to a positive impact.
You will join our UK-based customer service team as a proficient Italian-speaking Contact Centre Agent, handling direct communication with Italian and UK customers, supporting verification and debt collection calls, and assisting administrative tasks.
You will collaborate closely with our Italian office to ensure seamless service delivery.
Responsibilities
- Handle inbound and outbound calls and emails with Italian-speaking customers.
- Make bad debt collection calls in a professional and empathetic manner.
- Conduct verification calls to both UK and Italian customers.
- Perform associated administrative tasks, including updating customer records and databases.
- Ensure accurate and timely data entry into internal systems.
- Liaise with the Italian office to coordinate customer service and collection activities.
- Carry out tasks as directed.
- Maintain compliance with GDPR and internal policies.
- Meet performance targets related to call quality, resolution time, and customer satisfaction.
Requirements
- Essential: Proficient in Italian and English (spoken and written).
- Previous experience in a contact centre or customer service role.
- Strong communication and interpersonal skills.
- Ability to handle sensitive conversations with professionalism.
- Good organizational and administrative skills.
- IT literate (CRM systems, Microsoft Office).
- Desirable: Experience in debt collection or financial services.
- Desirable: Familiarity with UK and Italian business practices.
- Desirable: Knowledge of GDPR and data protection regulations.
Compensation & Additional Information
Starting salary is £26,000 annual. Final compensation will be determined based on the candidate's experience and qualifications.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
#J-18808-Ljbffr
Contact Centre Agent- Bilingual (Italian) in Biggleswade employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
