At a Glance
- Tasks: Lead a team, resolve complex issues, and enhance customer service.
- Company: Join a supportive company focused on community and teamwork.
- Benefits: Enjoy 25 days leave, fun events, and exclusive staff perks.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supervision, customer service, and strong communication skills.
Location: Basingstoke, office based
Contract: Full time, Permanent, 37.5 hours per week (Monday to Friday, 8:30am – 5pm)
Annual salary: up to £32,000 per annum.
Responsibilities:
- Act as the first point of escalation for complex issues raised by team members
- Provide guidance, mentorship and support to colleagues handling challenging situations
- Build strong relationships with tenants, landlords and stakeholders through clear communication
- Carry out daily audits on caseloads, documentation and compliance to ensure accuracy and consistency
- Distribute workloads effectively to support team performance and service delivery
- Provide regional and administrative cover during periods of absence
- Produce and analyse reports on team performance and operational trends
- Identify process improvements to enhance efficiency and customer outcomes
- Ensure adherence to company policies, procedures and compliance requirements
- Liaise with contractors, service providers and internal teams to maintain smooth operations
Qualifications:
- Supervisory or team leader experience
- Strong customer service background
- Administrative / office‑based experience
- Excellent communication and problem‑solving skills
- Ability to manage workloads and prioritise effectively in a fast‑paced environment
- Confident in handling escalations and providing resolutions
- Good attention to detail with the ability to audit and analyse data
- Property or repairs experience desirable but not essential
Benefits:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day
- Volunteering leave – paid volunteering in the community
- Staff perks through Mears Rewards (discounts on groceries, holidays, eye test vouchers, Share Save scheme, etc.)
- Family friendly policies
- Access to EAP counselling sessions
All roles require candidates to have the entitlement to work within the UK. The company does not currently offer visa sponsorship.
Senior Advisor in Basingstoke employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Advisor in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Advisor in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
