At a Glance
- Tasks: Lead quality assurance efforts and enhance customer experience across retail operations.
- Company: Dynamic insurance company focused on service excellence and compliance.
- Benefits: Negotiable salary, benefits package, and opportunities for professional growth.
- Other info: Join a supportive environment with excellent career advancement opportunities.
- Why this job: Make a real impact in quality assurance while leading a passionate team.
- Qualifications: Experience in QA within the insurance sector and strong leadership skills.
The predicted salary is between 60000 - 70000 £ per year.
Regional QA Manager - Greater London
Package: £Negotiable + Benefits
The Regional Head of Quality Assurance (Retail Broking) is responsible for driving quality and compliance across all retail operations within their region.
This role ensures alignment with the company's overall QA strategy while promoting service excellence and enhancing customer experience.
The position provides leadership to regional QA teams, oversees complaint management, and collaborates with compliance counterparts to maintain governance standards.
Key Responsibilities
You may be required to carry out additional tasks that are reasonably within the scope of your role and comply with applicable laws and company policies.
- Strategic Leadership & Governance
- Engage with
- Regional
Leadership: Act as the regional QA leader, report directly to the Regional Director and maintain a dotted line to the Head of QA for national strategic alignment.
- Support Strategic Initiatives: Implement and monitor key focus areas identified at a central level, ensuring successful execution within their region.
- Collaborate with Regional Compliance: Work closely with compliance teams to maintain alignment and strengthen governance frameworks.
- Quality & Customer Experience
- Promote Excellence and Customer Experience: Drive a culture of quality and service excellence, ensuring every customer interaction meets high standards.
- Monitor and Improve Service Quality: Analise complaints and service data to identify trends and implement strategies that improve customer outcomes.
- Team Leadership & Development
- Provide Oversight and
Leadership: Lead and manage the local QA teams, including designing and maintaining team structures and supporting local QA managers/ teammates where applicable.
- Ensure Training and Capability: Ensure QA team members receive the necessary training and development to perform their roles effectively.
- Additional support for local MD and directors, providing an additional senior teammate on site.
- A referral point for the wider leadership team, helping teammates resolve issues and problems.
- Resolve QA Challenges: Address issues escalated by local QA teams promptly and effectively.
- Complaints and Breach Management: Monitor and report complaints and breaches within the region, ensuring timely resolution and adherence to standards.
- Compliance & Reporting
- Ensure adherence to company policies, regulatory requirements, and industry standards.
- Prepare and present regional QA performance reports to regional senior leadership and to the head of QA when necessary.
About you
- You'll have a strong working understanding of Conduct & Quality Assurance operations within the insurance market ideally gained within a broking environment
- A skill set that includes strong Communication, Leadership, Stakeholder Management, Analytical and IT skills coupled with the ability to influence others
- A full driving licence would be beneficial as not all hubs are easily accessible via public transport
- #J-18808-Ljbffr
Regional Quality Assurance Manager - Greater London in Basildon employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Quality Assurance Manager - Greater London in Basildon
✨Dive Into Industry Networking Events
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We think you need these skills to ace Regional Quality Assurance Manager - Greater London in Basildon
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at PVH (Tommy Hilfiger/Calvin Klein).
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at PVH (Tommy Hilfiger/Calvin Klein). Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at PVH (Tommy Hilfiger/Calvin Klein) to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at PVH (Tommy Hilfiger/Calvin Klein), they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding PVH (Tommy Hilfiger/Calvin Klein)'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
