At a Glance
- Tasks: Help customers by solving problems and delivering outstanding service every day.
- Company: Join Biffa, a leading waste and recycling company with a supportive culture.
- Benefits: Enjoy 24 days leave, a pension scheme, and discounts on retail and travel.
- Other info: Comprehensive training provided and excellent career progression opportunities.
- Why this job: Be part of a fun team making a real difference in customer service.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 26500 - 31200 £ per year.
- Customer Service Advisor
- Barlborough (Office Based)
- Permanent | Full Time | 37.5 hours per week
Join a team where great customer service really makes a difference.
Looking for a role where you'll be supported, valued and have opportunities to grow?
Join our friendly and passionate Customer Service team at Biffa, one of the UK's leading waste and recycling companies.
Every day is different.
You'll be speaking with customers, solving problems, answering queries and finding the best solutions, all while delivering outstanding service.
You'll be joining a fun, supportive and energetic team that works together to make a real difference for our customers.
- What you'll be doing
- Handling customer enquiries by phone and email.
- Providing solutions and resolving customer issues efficiently.
- Delivering an excellent customer experience on every interaction.
- Working closely with colleagues to ensure customer needs are met.
- Maintaining accurate customer records and attention to detail.
What we're looking for
We're looking for someone who genuinely enjoys helping people and takes pride in delivering excellent customer service.
If you're positive, organised and remain calm under pressure, we'd love to hear from you.
You'll also have
- Excellent communication skills.
- Strong attention to detail.
- A positive, can-do attitude.
- Good IT skills (Microsoft Office experience is helpful but not essential).
- Previous customer service experience is desirable, but not essential.
Don't worry if you don't know everything already, we'll give you all the support you need with a comprehensive
4-week induction programme to help you succeed from day one.
Working hours
You'll work a 37.5-hour week on a rota between
• Monday to Friday
• Saturday
- (approximately
- 1 in every 8 Saturdays
- Why you'll love working at Biffa
- We believe in looking after our people. When you join us, you'll enjoy:
- 24 days annual leave plus Bank Holidays.
- The option to buy and sell annual leave.
- Generous pension scheme.
- Medical and dental cash plan.
- Cycle to Work scheme.
- Retail, leisure and travel discounts.
- Free on-site parking.
- Ongoing training and development.
- Excellent opportunities for internal career progression.
If you're looking for a customer service role with a supportive team, great benefits and genuine opportunities to develop your career, we'd love to hear from you.
Apply today and start your next career with Biffa.
We’re here to change the way people think about waste.
Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions.
Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
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Customer Service Advisor in Barlborough employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Barlborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Barlborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
