Operational Support Manager in Aylesbury

Overview

Are you organised, great at multi-tasking, and a people person? Join our Operational Support Team as an Operational Support Manager at Buckinghamshire Fire & Rescue Service.

Location: Brigade Headquarters, Stocklake, Aylesbury, Bucks, HP20 1BD. Salary: £46,804 per annum. Contract: Permanent. Hours: Full-Time, 37 hours per week.

Responsibilities

• Manage the performance of the Service's Operational Support Administration team, providing administrative support to Prevention, Response & Resilience, and Protection teams.
• Collaborate with the Heads of Service for Prevention, Response & Resilience, Service Improvement and Protection to support the effective running of the Service.
• Act as the system owner for the Service's Premises Risk Management System (PRMS).
• Make day-to-day decisions on Operational Support issues and prioritise tasks according to Service aims.

About You

• Motivated, highly focused, and able to lead and manage a high-performing team.
• Excellent communication and people skills; a problem solver who seeks ways to improve the service provided.
• Committed to the development of others and themselves; treats people fairly with dignity and respect.
• Understands, as public servants, the need to act professionally and responsibly with authority, assets, property and funds.

Qualifications and Experience

• Qualifications: A full driving license; Business Management Degree level qualification, or equivalent; IOSH or willingness to work towards; Level 3 Safeguarding or willingness to work towards.
• Experience: Proven office/administration experience across multiple workstreams; experience of managing individuals including performance monitoring; experience of budget management and administration; highly skilled in Microsoft Office and able to utilise tools to improve workflow efficiency.

Additional Information

• Application Closing Date: Thursday 30th July 2026.
• We are an equal opportunity employer. Applications from all backgrounds are welcome. If adjustments are needed for your application or recruitment process, please contact us via e-mail or telephone.
• All employees are required to have a DBS check.
• Abatement and Protected Pension: If you are in receipt of a Firefighter's pension, notify Human Resources as Abatement Rules may apply before taking up employment.
• No agencies please.