Account Director - Global

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.


• Continuous professional growth and leadership opportunities.


• Health, wellness, and financial benefits to offer peace of mind to you and your family.


• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Account Director is responsible for developing and expanding business within existing accounts and acquiring new clients to meet and exceed sales and profit targets. This role involves building strategic relationships with key IT and business executives, managing a robust sales pipeline, and effectively positioning SHI's comprehensive portfolio of IT solutions to align with customer objectives. The Account Director will collaborate closely with internal teams and key partners to drive growth and maintain strong, long-lasting partnerships.

Role Description

(Including, but not limited to)

• Develop business in existing customers and win new clients to achieve sales targets as set by the business.


• Exceed profit and revenue targets.


• Maintain an accurate CRM to forecast and manage the business.


• Produce detailed account plans for customers in your portfolio.


• Work with the Alliances team and existing contacts to develop strong relationships with key partners and vendors.


• Drive attendance to customer technology days, events, and networking activities to strengthen relationships, credibility, and trust.


• Develop and maintain strong, long-lasting Strategic and Trusted Advisor relationships with key IT and Business Executives within assigned accounts.


• Identify, create, develop, and manage opportunities in the sales pipeline and sales management platform to achieve quarterly and annual sales targets and goals.


• Position and effectively communicate SHI's portfolio of products, solutions, services, and capabilities across various domains, mapping them to customer business objectives and initiatives.


• Collaborate with pre and post-sales internal support teams.

Behaviors and Competencies

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.


• Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.


• Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.


• Interpersonal Skills: Can communicate effectively, build relationships, resolve conflicts, influence others, and support others in developing their interpersonal skills in major situations.


• Impact and Influence: Can rally a team or group towards a common goal, creating a positive and persuasive influence.


• Judgment: Can exercise sound judgement in ambiguous situations, take calculated risks, and make decisions that balance short-term impact with long-term goals.


• Forward Thinking: Can take ownership of complex initiatives aimed at anticipating future trends or needs, collaborate with others in planning and decision-making, and drive results that position oneself or one's organization for future success.


• Self-Development: Can demonstrate a commitment to continuous learning and adaptability to new ideas and methods.


• Professionalism: Can take ownership of complex initiatives, collaborate with others in a respectful and professional manner, and drive results.


• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.


• Prospecting: Can manage a prospecting team, provide guidance and training on effective prospecting strategies, analyze the effectiveness of prospecting efforts, and make necessary adjustments.


• Consultative Sales: Can take ownership of complex sales initiatives, collaborate with team members, and drive sales results through a consultative approach.


• Follow-Up: Can take ownership of tasks, collaborate with others in managing follow-ups, and drive results through effective task completion.


• Delegation: Can delegate responsibilities across a team, balancing workload, and ensuring all members understand their roles.


• Relationship Building: Can take ownership of complex team initiatives, collaborate with diverse groups, and drive results through effective relationship management.


• Business Acumen: Can