Planner Scheduler in Abbotskerswell

Our planning and scheduling team are an integral part of the successful running of our Asset Management contract that we deliver to Teign Housing, and we are looking for a new member to join its high achieving team. As a Planner/Scheduler, you are part of a small, friendly, and efficient team based in Newton Abbot and you'll enjoy the dynamics of working within a fast-paced and ever-changing working day, working to SLAs and KPIs, striving always to achieve the best housing repairs service possible to our customers (Teign Housing residents). You will be joining a friendly and supportive team that share a genuine 'working together' ethos and passion for doing things 'right' to deliver and achieve as a team.

In return, Templer HomeBuild offer its employees an agile working environment, offering you the flexibility to work from home and the office throughout your working week.

• Let us help you prepare for your future with an employer pension contribution of up to 5%
• 31 days paid holiday (including bank holidays), but you may want longer or less, so buy up to 5 days or sell up to 3 days per year
• Annual pay reviews
• Life Insurance
• Enhanced maternity/paternity pay
• Training and development opportunities
• Trade discounts from our preferred suppliers for you and your friends and family
• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.

The Planner/Scheduler role involves receiving calls and emails regarding the organising and booking of residential repairs and minor refurbishment works on Teign Housing properties. You will also be making outbound calls to residents to book in essential compliance testing works (to include gas, mechanical and electrical works). In both work streams, you will be consistently liaising with the residents and our operational trade teams to achieve the best service delivery possible.

In addition to:

• Using our dynamic scheduling system, you will manage operative diaries to ensure all works are carried out efficiently, within agreed timescales (SLAs), whilst keeping operatives fully utilised and delivering an excellent customer service experience.
• Managing the emerging day, dealing with emergencies and exceptions, to ensure the most appropriate service is delivered to our residents.
• You’ll act as the first point of contact for our customers and our trade operatives to help with issues and to assist providing effective resolutions, swiftly.
• You will input up to date, accurate and complete notes for each job/task on the system, contributing to our contract performance tracking and high performance.

What will you bring as a Planner/Scheduler?

• You’ll have demonstrable planning/scheduling experience ideally obtained from within a fast-paced dynamic environment that involves high volume telephone communication.
• We will consider all scheduling/planning backgrounds/sectors but of course any housing repairs related background would be very advantageous.
• Strong IT skills (Microsoft Office) with the aptitude to pick up new systems and be able to follow processes consistently.
• Excellent communication skills, with the strength of character and ownership/accountability to make decisions and follow them through to completion and satisfaction.
• You’ll be proactive and able to use your initiative.
• You will describe yourself as determined, resilient and motivated to achieve targets.
• You will take pride in completing and achieving results independently as well as part of a team.

For further information on all other additional benefits, please visit our website.

About Templer HomeBuild: We deliver a comprehensive responsive repairs service (including gas servicing and repairs) as well as offering a host of additional property services such as planned maintenance works, voids, cyclical painting solutions and appliance testing and repairs. We are passionate about people and firmly believe that our success will only be maintained if we continue to offer you a great place to work, support you with the right benefits and provide you with the opportunity to develop your career and fulfil your potential.

We reserve the right to shortlist prior to the closing date based on application volumes. The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants' suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the and undertake to treat all applicants for positions fairly. Templer HomeBuild is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Templer HomeBuild - it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other.