Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Welwyn Garden City) - FTC

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Our locations are paramount, and a first-class experience must be a given. To deliver this, we strive to hire individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Concession Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands.

Responsibilities

• Partner with Area Manager to build on business opportunities and achieve company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identify opportunities and collaborate with others to grow the business or improve performance.
• Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Perform manager-on-duty functions; manage store opening/closing functions and the sales floor.
• Ensure “door-to-floor” best practices, visual merchandising directives and standards for sales floor and back-room are executed; continually review standards to ensure clear and consistent execution.
• Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives.
• Align activities to ensure business goals are met.
• Analyze store-level reports and create action plans to improve results.
• Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
• Set challenging but attainable goals with an emphasis on service quality, customer satisfaction and financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Communicate with staff daily on individual sales goals, key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
• Assist with manpower planning, identification, recruitment, interviewing, hiring and orientation processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Own the training and development of employees.
• Ensure all employees are properly oriented into the company and trained in their role.
• Provide training and coaching for employees (daily, weekly and monthly) and ensure it is appropriately documented.

About You

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Experience with retail operations, budgeting, planning, sales and people management.
• Previous people-management experience and act with purpose to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to cultivate belonging.
• Collaborate to win and recognize and celebrate the contributions and achievements of others.
• Courageous in giving feedback that promotes positive behavioural change.
• Adapt fast and work with pace.
• Energised and inspire trust showing a clear presence on the shop floor.

What We Offer

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our company a success. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER, and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

We are brand builders who focus our passion and creativity to build Calvin Klein and Tommy Hilfiger into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.