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For Companies At a Glance
- Tasks: Lead retail operations for iconic brands, driving excellence and innovation across EMEA.
- Company: Join PVH, the powerhouse behind Calvin Klein and Tommy Hilfiger.
- Benefits: Enjoy a vibrant campus, wellness programs, and career development opportunities.
- Why this job: Make a real impact in fashion while shaping retail strategies for top brands.
- Qualifications: Proven leadership in retail operations with a passion for fashion.
- Other info: Be part of a diverse team that values every voice and fosters inclusion.
The predicted salary is between 100000 - 150000 £ per year.
About Us
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+. One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
The Team
The Retail Operations team is the central operational backbone of PVH EMEA’s store network, enabling strong commercial performance and consistent execution across Tommy Hilfiger and Calvin Klein Full Price and Outlet stores. Operating as a multi-brand, EMEA-wide function, the team partners closely with local Retail Operations, Commercial, and Brand organizations to translate strategy into scalable store operations, best practices, and measurable retail excellence. The team plays a critical role in driving operational consistency, store productivity, and execution quality, while continuously evolving store operations through new capabilities, tools, and ways of working.
The Position
As Senior Director Retail Operations, reporting to the SVP Commercial Operations, you will lead the EMEA Retail Operations function across both Tommy Hilfiger and Calvin Klein. You will be responsible for defining, implementing, and continuously improving how our stores operate; ensuring operational excellence, strong execution, adoption, and sustained commercial performance across markets.
You Will Oversee Three Core Areas:
Store Operations & Support
Ensure consistent, efficient, and scalable store operations across Full Price and Outlet stores. Partner closely with local Retail Operations teams to optimize core store processes, improve productivity, drive unification and adoption, and resolve structural operational challenges.
Retail Implementation
Oversee the successful implementation of new processes, tools, and capabilities across EMEA markets. Ensure initiatives are delivered with high execution quality, strong change management, and clear adoption at store level.
Retail Excellence & Performance
Drive retail excellence frameworks that improve conversion, productivity, service quality, consumer experience, and overall store performance. Translate best practices into actionable standards that can be scaled across markets and brands.
Key Responsibilities
Retail Operations Leadership & Strategy
Define and lead the EMEA Retail Operations strategy across Store Operations, Retail Implementation, and Retail Excellence, aligned with brand and commercial priorities. Act as the central point of accountability for retail operational standards, frameworks, and ways of working across EMEA.
Transformation & Adoption
Lead retail transformation initiatives in close collaboration with hubs, local teams, and brand organizations. Drive adoption through influence, clarity, and engagement; ensuring new ways of working are truly embedded, not just rolled out.
Cross-Functional & Brand Collaboration
Work closely with Tommy Hilfiger and Calvin Klein brand teams to ensure operational models support brand expression and commercial objectives. Partner with Commercial, Digital, Analytics, Program Management, and other central functions to ensure end-to-end alignment.
Leadership & Governance
Lead and develop a high-performing EMEA Retail Operations leadership team. Engage local teams through retail excellence and work with them to support them in the best possible way. Provide clear governance, communication, and decision-making frameworks to support markets effectively.
Measures of Success
Improved commercial performance across Full Price and Outlet stores through operational and retail excellence initiatives. Consistent execution of store operations and retail standards across EMEA markets. Successful, on-time implementation and adoption of new retail processes, tools, and technologies. Measurable improvements in store productivity, conversion, and operational KPIs. Strong satisfaction and trust from local retail teams and brand stakeholders. Clear evidence of sustained adoption, not just implementation, of retail best practices.
Requirements
Proven senior leadership experience in Retail Operations, ideally within fashion, lifestyle, or premium consumer brands. Deep understanding of store operations, retail execution, and commercial drivers in both Full Price and Outlet environments. Proven track record leading EMEA-wide or multi-market retail organizations. Strong experience driving retail transformation and operational change in a matrix environment. Ability to lead through influence rather than authority, building alignment across hubs, markets, and brands. Demonstrated success implementing new processes, tools, and technologies with high adoption. Strong commercial acumen with the ability to link operational excellence to financial performance. Excellent stakeholder management skills at senior leadership level. Confident communicator, able to create clarity and momentum across complex organizations. Experience working in multi-brand environments is a strong advantage. Fluent in English; additional European languages are a plus.
Your Wellbeing is Our Priority
Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs. Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy. Develop your career: whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals. Be at the forefront: stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
Senior Director Retail Operations employer: Pvh Corp.
Contact Detail:
Pvh Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director Retail Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at PVH or similar brands. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by diving deep into PVH's values and recent initiatives. Show us that you’re not just a fit for the role but also align with our mission of driving fashion forward for good.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led retail operations or driven transformation in previous roles. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the PVH family.
We think you need these skills to ace Senior Director Retail Operations
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail operations shine through! We want to see how excited you are about leading teams and driving excellence in store performance.
Tailor Your Experience: Make sure to highlight your relevant experience in retail operations, especially within fashion or lifestyle brands. We’re looking for specific examples that demonstrate your ability to lead and implement change effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your achievements and how they align with our goals at PVH. We appreciate clarity and directness!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Pvh Corp.
✨Know the Brands Inside Out
Before your interview, dive deep into the history and values of Calvin Klein and Tommy Hilfiger. Understand their brand ethos and how they position themselves in the market. This knowledge will not only impress your interviewers but also help you articulate how your vision aligns with theirs.
✨Showcase Your Leadership Style
As a Senior Director, your leadership approach is crucial. Be ready to discuss your experience in leading multi-market retail organisations and how you've driven transformation in previous roles. Use specific examples that highlight your ability to influence and engage teams across different regions.
✨Prepare for Operational Challenges
Think about the common operational challenges faced in retail environments, especially in a multi-brand context. Prepare to discuss how you've tackled similar issues in the past and be ready to suggest innovative solutions that could enhance store operations and performance at PVH.
✨Emphasise Collaboration Skills
Collaboration is key in this role. Be prepared to share examples of how you've successfully partnered with various stakeholders, including local teams and brand organisations. Highlight your ability to create alignment and drive initiatives that support both operational excellence and brand objectives.