Full Time Supervisor, Tommy Hilfiger - Liverpool Street

Responsibilities

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
• Support the management team in managing all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Drive shop floor sales and exceed store targets through motivating the team to achieve these goals, while offering our customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal & external customers.
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure “door-to-floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
• Work with the management team to build a talent pool for key positions, including possible successors.

Qualifications

• Previous track record of supervisory or specialist roles within a premium or luxury brand.
• Previous people-management experience with the ability to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to build relationships with ease.
• Team player who recognises and celebrates the contributions and achievements of others.
• Confident in giving feedback that promotes positive behavioural change.
• Work well with change, being able to quickly adapt and work with pace.
• Energetic and authentic showing a clear presence on the shop floor.
• Approach all issues with a ‘can-do’ approach and act with initiative to find in-store solutions.

Benefits

PVH offers a competitive and comprehensive benefits program designed to support associates with protection, peace of mind, and flexibility. We are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.

Equal Opportunity Statement

PVH Corp. or its subsidiary ("PVH") is an equal-opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.