Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the iconic brands Tommy Hilfiger and Calvin Klein at John Lewis.
- Benefits: Competitive salary, employee discounts, and opportunities for growth.
- Why this job: Be part of a vibrant retail environment and shape the future of fashion.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Fast-paced role with a focus on teamwork and innovation.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.
THE ROLE
As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, first-class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.
The Concession Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit, and inspire their teams through their passion and belief in our brands.
Responsibilities include:
- Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
- Identifying opportunities and collaborating with others to grow the business or improve performance.
- Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
- Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
- Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
- Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives.
- Align activities to ensure business goals are met.
- Analyzing store level reports and creating action plans to improve results.
- Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
- Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
- Coordinate appropriate action plans while considering consequences and budget decisions.
- Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
- Assist the manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruit store personnel with a broad range of perspectives, experiences, and backgrounds.
- Own the training and development of employees.
- Ensure that all employees are properly oriented into the company and trained in their role.
- Provide training and coaching for Employees (daily, weekly, and monthly) and ensure that it is appropriately documented.
About YOU
Extensive experience in connecting to consumers in a brand retailer is essential. You’ll have experience with retail operations, budgeting, planning, sales and people management. You’ll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements. You’ll be an effective communicator with the ability to cultivate belonging. You collaborate to win and recognize and celebrate the contributions and achievements of others. You are courageous in giving feedback that promotes positive behavioral change. You adapt fast and work with pace. You are energetic and inspire trust showing a clear presence on the shop floor.
Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - London, White City) employer: Pvh Corp.
Contact Detail:
Pvh Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - London, White City)
✨Tip Number 1
Get to know the company inside out! Research Tommy Hilfiger and Calvin Klein, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brands.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where they might be. A friendly chat can go a long way in making a lasting impression and could even lead to a referral.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role of Concession Manager. Highlight your people management skills and how you've driven sales in the past – this is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at PVH.
We think you need these skills to ace Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - London, White City)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brands shine through. We want to see that you live and breathe Tommy Hilfiger and Calvin Klein, so share why you're excited about this role and how you connect with our values.
Tailor Your Experience: Make sure to highlight your relevant experience in retail operations and people management. We’re looking for someone who can lead by example, so give us examples of how you've successfully managed teams and improved performance in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pvh Corp.
✨Know the Brands Inside Out
Before your interview, make sure you dive deep into Tommy Hilfiger and Calvin Klein. Understand their brand values, latest collections, and what sets them apart in the retail world. This knowledge will not only impress your interviewers but also show that you're genuinely passionate about the brands.
✨Showcase Your Leadership Skills
As a Concession Manager, you'll be leading a team, so be ready to share examples of how you've successfully managed people in the past. Think about times when you've resolved conflicts or inspired your team to achieve sales goals. Concrete examples will demonstrate your capability and fit for the role.
✨Prepare for Scenario Questions
Expect questions that put you in real-life retail situations, like handling a difficult customer or managing a busy sales floor. Practise your responses to these scenarios, focusing on how you would maintain high standards and ensure a positive experience for both customers and staff.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's approach to evolving retail trends or how they measure success in-store. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
