At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join the iconic Tommy Hilfiger brand on Regent Street.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and be part of a community that values every individual.
- Why this job: Be part of a vibrant retail environment and inspire others with your passion.
- Qualifications: Experience in supervisory roles within premium brands and strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
About THE ROLE
Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in‑store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
Responsibilities
- Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
- Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff all marketing and sales promotions.
- Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
- Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
- Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
- Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
- Focus staff on the importance of quality relationships with internal & external customers.
- Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
- Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
- Work with the management team to build a talent pool for key positions, including possible successors.
About YOU
- You’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You’ll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You’ll be an effective communicator with the ability to build relationships with ease.
- You’ll be a team player who recognises and celebrates the contributions and achievements of others.
- You’ll be confident in giving feedback that promotes positive behavioral change.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic showing a clear presence on the shop floor.
- You’ll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.
About WHAT WE OFFER
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work. PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world.
In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
Equal Opportunity and EEO
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
Full Time Supervisor, Tommy Hilfiger - Regent Street in City of Westminster employer: Pvh Corp.
At PVH, we pride ourselves on being an exceptional employer, particularly for those in supervisory roles at our flagship Tommy Hilfiger store on Regent Street. Our commitment to a vibrant work culture fosters inclusivity and diversity, ensuring that every associate feels valued and empowered. With competitive benefits, opportunities for personal growth, and a dynamic environment that encourages innovation and teamwork, we are dedicated to helping our employees thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Supervisor, Tommy Hilfiger - Regent Street in City of Westminster
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Tommy Hilfiger's values and products. This will not only help you answer questions better but also show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to lead and inspire your team. Think of examples from your past experiences where you've successfully managed a team or resolved conflicts, and be ready to share them.
✨Tip Number 3
Show your passion for customer service! Be prepared to discuss how you’ve gone above and beyond for customers in previous roles. This is key for a position that focuses on delivering an exemplary store journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Tommy Hilfiger.
We think you need these skills to ace Full Time Supervisor, Tommy Hilfiger - Regent Street in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the brand shine through. We want to see that you live and breathe the values of Tommy Hilfiger and are genuinely excited about delivering great service to customers.
Tailor Your Experience:Make sure to highlight your previous supervisory or specialist roles in premium or luxury brands. We’re looking for specific examples of how you've managed teams and resolved conflicts, so don’t hold back on those details!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique experiences and how they’ve shaped your approach to customer service and team management. This will help us see how you’d fit into our vibrant store culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Pvh Corp.
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Tommy Hilfiger’s brand values and current collections. This shows your passion for the brand and helps you connect with the interviewers on a deeper level.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples of how you've motivated teams in the past or resolved conflicts effectively. Highlighting your people management experience will demonstrate that you're ready for this role.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering exceptional customer service. Share specific instances where you went above and beyond to ensure a positive shopping experience, as this aligns perfectly with the company’s focus on customer satisfaction.
✨Demonstrate Adaptability
Retail is ever-changing, so be prepared to talk about how you've adapted to change in previous roles. Whether it’s adjusting to new sales strategies or handling unexpected challenges, showing your flexibility will resonate well with the interviewers.
