Floor Manager, Tommy Hilfiger Kids & Women's Bicester Village

Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions.

About the role

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their team through their passion and belief in our brands.

Responsibilities include:

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
• Support the management team managing all personnel, product and merchandising functions, business processes and results for their store.
• Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
• Hold ‘one minute meetings’ at the end of employees’ shifts; summarise their performance results, provide constructive feedback and recognition.
• Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
• Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction.
• Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
• Focus staff on the importance of quality relationships with internal and external customers.
• Effectively manage customer complaints in a timely and effective way.
• Analyse store level reports and create action plans to improve results.
• Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
• Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.

About You

• You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability to build relationships with ease.
• You'll be a team player who recognises and celebrates the contributions and achievements of others.
• You'll be confident in giving feedback that promotes positive behavioral change.
• You will work well with change, being able to quickly adapt and work with pace.
• You will be energetic and authentic showing a clear presence on the shop floor.
• You'll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.

What we offer

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.

About PVH

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.