At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the iconic TOMMY HILFIGER brand, known for its classic American style.
- Benefits: Enjoy competitive pay, flexible hours, and a vibrant work culture.
- Other info: Embrace diversity and grow your career in a supportive environment.
- Why this job: Be part of a global lifestyle brand and inspire others with your passion.
- Qualifications: Previous experience in retail management and a knack for teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, it created the modern uniform of accessible luxury. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport.
About the Role
Our stores are the life and soul of our business. They act as our main touch points with our ever‑evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount; the first‑class experience must be a given and our in‑store standards should never be questionable. To deliver this, we strive to hire individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.
The Assistant Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through their passion and belief in our brands.
Responsibilities
- Leading the store teams to generate sales, profit, minimise losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
- Identify opportunities to grow the business and improve performance through collaboration with others.
- Maintain corporate visual merchandising directives and standards for sales floor and back room.
- Work alongside the visual merchandising team to ensure that clear communication and understanding between VM and store teams is achieved.
- Partner with store management to build on business opportunities and achieve company standards and objectives.
- Focus staff on the importance of quality relationships with internal and external customers, ensuring accountability for building a repeat customer base by providing all customers with unparalleled spirited service.
- Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
- Communicate to the Store Manager what is driving sales and discuss any issues or priorities, in order to develop strategies to maximize business and ensure weekly visual presentation action plans.
- Analyze store‑level reports and create action plans to improve results.
- Assist with manpower planning, identification, recruitment, interviewing and hiring processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
- Work with the Store Manager to build bench strength for key positions, including possible successors.
- Participate in weekly management meetings alongside other staff meetings.
- Clearly communicate to staff store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
- Provide a great customer journey and achieve exemplary mystery shop results.
About You
You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand. You will have previous people‑management experience and act with purpose to resolve conflict and unproductive disagreements. You will be an effective communicator with the ability to cultivate belonging. You collaborate to win and recognize and celebrate the contributions and achievements of others. You are courageous in giving feedback that promotes positive behavioural change. You adapt fast and work at pace. You are energetic and inspire trust, showing a clear presence on the shop floor. You will approach all issues with a ‘can‑do’ approach and make informed decisions to find in‑store solutions.
What We Offer
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work. PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world.
Assistant Store Manager, Tommy Hilfiger Menswear - Bicester Village employer: Pvh Corp.
At Tommy Hilfiger, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. Our Bicester Village location provides a unique opportunity to engage with a dynamic consumer base while fostering personal and professional growth through comprehensive training and development programmes. Join us to be part of a passionate team that values creativity, collaboration, and the pursuit of excellence in delivering an unparalleled customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager, Tommy Hilfiger Menswear - Bicester Village
✨Tip Number 1
Get to know the brand inside out! Dive into Tommy Hilfiger's history, values, and latest collections. When you walk into that interview, you want to show that you're not just another candidate; you're a true fan of the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances of landing that Assistant Store Manager role.
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've successfully managed teams or improved customer experiences in previous roles. This is your chance to shine and demonstrate that you can inspire others, just like Tommy Hilfiger inspires its customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team. Don’t miss out on this opportunity to be part of something iconic!
We think you need these skills to ace Assistant Store Manager, Tommy Hilfiger Menswear - Bicester Village
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Tommy Hilfiger brand shine through. We want to see how you connect with our values and how you can bring that energy to the store.
Tailor Your CV:Make sure your CV is tailored to the Assistant Store Manager role. Highlight your previous experience in retail, especially in supervisory roles, and how you've contributed to creating a great customer experience.
Be Specific:In your cover letter, be specific about your achievements. Use examples that demonstrate your ability to lead teams, drive sales, and maintain high standards, as these are key to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Tommy Hilfiger.
How to prepare for a job interview at Pvh Corp.
✨Know the Brand Inside Out
Before your interview, dive deep into Tommy Hilfiger's history, values, and current campaigns. Understanding the brand's essence will help you connect with the interviewers and demonstrate your passion for the role.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, and inspired others. Highlight your ability to cultivate a positive team environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations in-store, like dealing with difficult customers or managing staff performance. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Customer Experience
Tommy Hilfiger places a strong emphasis on customer service. Be ready to discuss how you would ensure an exceptional shopping experience and build lasting relationships with customers. Share any relevant experiences where you went above and beyond for a customer.
