Head of Digital & Client Solutions

Join to apply for the Head of Digital & Client Solutions role at Puzzler Media Ltd

At DC Thomson we are a business with a purpose – to make a positive impact on the communities we serve.

Deeply rooted in our communities, we are investing in data, technology, and talent to unlock a new level of understanding about what really matters to our customers. This is how we are shaping the future of media.

As part of DC Thomson, Puzzler Media is the UK’s leading puzzle content creator, publisher and solutions provider – a trusted brand with decades of heritage and millions of consumers worldwide. As puzzle consumption shifts from print to digital and partners demand scalable, tech‑enabled solutions, Puzzler is expanding its position to be the market leading data‑driven engagement solutions partner.

With the introduction of this pivotal role, as Head of Digital & Client Solutions you will expand Puzzler’s B2B & B2C digital proposition, transforming it into a scalable growth engine that delivers client value through insight, innovation, and seamless product experiences and digital solutions. You will shape the B2B & B2C strategy and build meaningful offerings to enterprise clients, accelerating new product and strategic partnership opportunities in which data and insights are leveraged to enhance client engagement.

You will sit at the heart of the proposition, shaping requirements, influencing direction, driving client engagement, and supporting go‑to‑market efforts as a key individual contributor. You’ll collaborate closely across cross‑functional teams spanning technology, product, sales, and editorial, while also representing Puzzler externally at industry events and with clients, both domestically and globally.

For a commercially minded, strategic, and execution‑ready leader, this is an opportunity to take a beloved UK brand and turn it into a global digital engagement partner, shaping the future of puzzles in B2C and B2B markets alike.

ABOUT THE ROLE

• Job Title: Head of Digital & Client Solutions – Puzzler Media
• Location: United Kingdom
• Ways of Working: Hybrid (This role is predominantly home‑based. Your contractual office location will be the DC Thomson London office.)
• Contract Type: Full time, Permanent

ROLE PURPOSE

Lead vision and strategy for the B2B & B2C digital proposition from Puzzler – transforming the business from a puzzle content and solutions provider into a scalable, data‑driven engagement solutions leader. Key will be the delivery of driving accelerated revenue growth domestically and globally via client value creation – supported by Data Insights and robust roadmap delivery.

KEY RESPONSIBILITIES

• Own and deliver the annual B2B & B2C strategy, aligned with growth ambitions
• Define a tiered client solution offering, spanning self‑serve platforms through to enterprise partnerships
• Refine product‑market fit for key client segments: publishers, platforms, and syndication partners
• Lead the identification and pursuit of new client and partner opportunities in the UK and international markets
• Translate market trends and client needs into actionable digital solutions

Partnership Development

• Support the management of strategic partnerships where appropriate, driving cross‑functional delivery to deliver long‑term value
• Champion innovation and continuous improvement, ensuring Puzzler stays ahead of industry and consumer trends
• Work cross‑functionally to support editorial, design, and tech teams to formalise an innovation pipeline, rapidly test and validate new puzzle formats, and embed client feedback loops
• Collaborate with sales and marketing to redesign B2B & B2C assets and establish Puzzler’s positioning as a strategic engagement partner
• In conjunction with the marketing team, build visibility for Puzzler across B2B channels – LinkedIn presence, thought leadership, and targeted event participation
• Act as the voice of the client in product development, ensuring solutions are market‑ready and commercially impactful

Cross‑Functional Leadership & Alignment

• Drive collaboration across tech, product, sales, and editorial to deliver unified solutions
• Introduce centralised documentation, KPI tracking, and reporting to align efforts and measure impact

WHAT YOU’LL BRING Experience & Background

• Experienced digital leader within media/engagement technology businesses
• Familiarity with publisher/subscription ecosystems
• Proven ability to lead cross‑functional teams spanning tech, product, commercial, and innovation

Skills & Attributes

• Strategic yet execution‑mindful – equally confident shaping vision and getting into delivery detail
• A strong communicator and client storyteller with the ability to inspire stakeholders
• Commercially savvy, with an understanding of value‑based pricing models and client ROI
• Skilled in leveraging data insights to inform strategy and drive decision‑making for clients, translating complex analytics into clear, actionable recommendations
• Passion for puzzles, media, consumer engagement, and emerging technologies is highly desirable

To apply for this role, please follow our online application process and submit a CV and cover letter.

This is a full‑time, permanent position working 35 hours per week. The role is hybrid (predominantly home‑based). Your contractual office will be the DC Thomson London office. We offer a generous package including 34 days paid holiday in each year (which is inclusive of bank holidays), health cash plan, excellent pension, a competitive salary, and many more staff discounts and benefits.

We are an equal‑opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

If you have any issues with your application, please email recruitment@dcthomson.co.uk

For further information, please visit dcthomson.co.uk/vacancies

Closing date for applications: Friday, 24th October 2025 at 16:00hrs

Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.

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