At a Glance
- Tasks: Coordinate professional services delivery and keep projects on track for our customers.
- Company: Join Puzzel, a leading cloud-based contact centre solutions provider with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible working, and excellent development opportunities.
- Other info: Flexible hybrid work model with occasional in-person collaboration.
- Why this job: Kickstart your career in a dynamic environment and make a real impact on customer service.
- Qualifications: Organised, proactive, and a clear communicator with a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
This is a great opportunity for someone early in their career who wants to get into professional services delivery. As PS Coordinator & Delivery Support, you'll sit at the heart of how Puzzel delivers change for its customers — keeping timebank requests moving, stakeholders informed, and delivery on track.
You'll work directly with customers and partners day to day, coordinating requests from first contact through to completion. You'll report to the PMO Manager within a growing Professional Services team, with a clear path to more senior roles for the right person.
Core responsibilities
- Timebank request coordination
- Stakeholder communication
- Quality and governance
The must haves
- Highly organised — comfortable managing multiple open requests at once without losing track of where each one stands
- Proactive — you chase things before being asked, spot when something is drifting, and deal with it
- Clear communicator — written and verbal, confident with customers, partners, and colleagues at all levels
- Good customer service instincts — you understand that people need timely, useful responses, and you make sure they get them
- Technically curious — comfortable in conversations about software, configuration, and integrations
- Assertive — able to say no when needed, hold others to account, and push back constructively when something isn't right
- A team player — you work well across functions, share information readily, and support the people around you
The nice to haves
- Experience in a SaaS, contact centre, or technology services environment
- Background in project coordination, PMO, or professional services delivery
- Familiarity with working alongside partners or resellers
- Experience with Salesforce, Klient, or similar project tracking and PSA tools
- Interest in AI and its role in customer experience
- Dutch language skills — not essential, but a real bonus given our growing Netherlands customer base
The location
This role is based in London, UK, with a flexible hybrid approach. There's no fixed number of office days — we'd expect occasional in-person time (roughly once a month) for workshops and collaborative work, particularly in the first few months.
What’s In it for You?
- Competitive salary based on Mercer salary benchmarking data
- Comprehensive benefits package
- Flexible, hybrid approach to working; split your time between the office and home
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture
Puzzel Values
- Built on Trust
- Stronger Together
- Stay Hungry
Diversity & Inclusion
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
One Last Thing
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.
PS Coordinator & Delivery Support employer: Puzzel
Puzzel is an exceptional employer that prioritises work-life balance and offers a flexible hybrid working model, allowing employees to thrive both personally and professionally. With a strong focus on employee development and a culture of collaboration, Puzzel provides ample opportunities for growth within the rapidly expanding field of cloud-based contact centre solutions. Join a diverse team that values innovation and inclusivity, all while being part of a company recognised for its excellence in customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land PS Coordinator & Delivery Support
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Puzzel value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Puzzel a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Puzzel!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Puzzel.
We think you need these skills to ace PS Coordinator & Delivery Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Puzzel!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Puzzel
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
