UK Sales Development Representative in London

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

We are looking for a Sales Development Representative (SDR) who will support our existing team of 3 Account Executives, by partnering with them to map the market, understand target companies and buyer personas, and hopefully convert cold outreach into genuine interest from companies who are viable Puzzel customers.

You will:

• Engage with potential business customers through a variety of channels like LinkedIn, Phone, Email + other automated outreach tools to gain their initial interest and book demos for the Sales Executives.
• Learn how to sell AI driven technology.
• Utilise MEDDPICC qualification combined with Challenger Sales methodology.
• Understand our Ideal Customer Profile (ICP) and Go-To-Market strategy.
• Partner closely with Sales Executives to create joint account plans, product demonstrations and close revenue for the company.
• Collaborate with Marketing to nurture leads through events, industry reports and outbound content.

You should be a driven and confident individual, willing to learn from your setbacks. Previous B2B experience including outbound cold-calling is a must for this hire. You must be resilient and target and/or money motivated, but the rewards are plentiful, as is the opportunity for career development.

The must haves:

• Driven, money-motivated and intelligent.
• Commercial experience in a B2B setting, with experience and proven success in cold-calling and prospecting.

The nice to haves:

• CCaaS, CX or relatable SaaS industry experience.
• SDR/BDR/Outbound B2B Sales experience.
• Co-piloting SDR AI agents or AI platforms.
• Gong or other cadence management systems.
• Salesforce.
• LinkedIn Sales Navigator.

This role will be based in London with expectation of roughly 1-2 days/week in the office.

What’s In it for You?

• Competitive salary + (uncapped) commission.
• Flexible, hybrid approach to working; split your time between the office and home.
• You get to be part of a fun, driven and supportive team.
• Gift on your birthday.
• Annual Summer and Christmas parties.
• Excellent development opportunities and a great company culture.

Puzzel Values:

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built.
• Stronger Together – working together in a genuinely collaborative way.
• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion:

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.