Senior Product Marketing Manager in London

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years experience since our foundation in Norway, we are already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years.

We are looking for a Senior Product Marketing Manager to help shape how Puzzel brings products to market. You will sit at the intersection of Product, Sales, Partnerships, Customer Success, and Marketing - translating product value into clear messaging, positioning, and go-to-market strategies that drive adoption and growth. This is a senior role with high visibility and a big opportunity to influence product direction, commercial success, and market perception.

What You’ll Do

• Positioning & messaging: Own and evolve messaging and positioning across key products and target segments. Turn product capabilities into customer value stories that resonate. Build differentiated narratives against competitors and alternatives.
• Go-to-market leadership: Lead end-to-end go-to-market plans for launches, updates, and new capabilities. Proactively manage stakeholders across the organisation to influence and share information, in the right medium, at the right time across local and global audiences. Create launch kits and enablement materials to drive adoption. Drive business impact or growth using data, analytical thinking and structured presentation skills.
• Sales enablement: Partner closely with Commercial teams to create tools that help win and retain customers: pitch decks, battlecards, talk tracks, FAQs. Run internal enablement sessions and support commercial readiness.
• Customer & market insight: Develop deep understanding of customers, personas, industries, and buyer journeys. Define customer and market segment to identify, select and prioritize target segments to meet business needs. Translate insights into product-market fit improvements and stronger GTM execution. Monitor market trends and competitor moves.
• Content & campaign collaboration: Support demand generation campaigns with clear messaging and product expertise. Contribute to high-impact customer stories and product proof points.

What You’ll Bring

• Strategic thinking paired with hands-on execution.
• Clear communication and great stakeholder management.
• High ownership, momentum, and ability to move fast in a scaling environment.
• Strong collaboration skills - and the ability to influence without authority.

The must haves:

• A minimum of 4 years of professional experience in a product marketing management role, ideally in B2B SaaS.
• Demonstrated success owning GTM strategies and product launches.
• Experience shaping and taking to market a suite of products beyond individual isolated features or one-off campaigns.
• Strong messaging skills you can simplify complexity without losing nuance.
• Confidence working with senior stakeholders across Product, Sales and Marketing.
• Strong commercial mindset: you understand what drives pipeline and revenue.

Nice to haves:

• Experience in CCaaS / customer experience / contact centre tech.
• Experience working with multiple markets, languages, or regions.
• Familiarity with enterprise buying cycles and procurement processes.
• Strong interpersonal skills and ability to manage initiatives across multiple departments and stakeholders and with a flexible mindset.
• Proactive, flexible and capable of working independently as well as working in a team.
• Strategic thinker, able to balance long-term vision with short and medium-term goals.

The location: This role can be located in the UK, Denmark or Netherlands. UK: we are remote-first; there is a preference to be in the Greater London as our Product Marketing Associate is based there, so nice to get time in the office together. NL: we are remote-first, but you’ll have access to use any Regus office in the Netherlands 2 days per week. The team try to get together at least once per week. DK: Aarhus or Copenhagen offices, with expectation to be in 2-3 days per week.

Whats In it for You?

• Competitive salary based on Mercer salary benchmarking data.
• Flexible, hybrid approach to working; split your time between the office and home.
• You get to be part of a fun, driven and supportive team.
• Annual Summer and Christmas parties.
• Excellent development opportunities and a great company culture.

What To Expect From The Interview Process:

• Screening call with Talent Acquisition.
• 1st interview with Product Marketing Director.
• Panel with case study.
• Final meeting with CMO.

Puzzel Values:

• Built on Trust: trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• Stronger Together: working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• Stay Hungry: have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion: We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are.

One Last Thing: Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.