RevOps Systems Manager in London

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years.

Why we’re proud:

• Recognised as an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar
• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

What you'll do:

The RevOps Systems Manager is the operational backbone of Puzzel's commercial engine. You will own the integrity, performance and evolution of the systems that Sales, Marketing, Customer Success and Partnerships run on every day. Your mission is to ensure our tech stack, anchored by Salesforce, is stable, scalable and frictionless.

This is a hands-on role that balances day-to-day platform management with longer-term process improvement. You will bring a forward-looking approach to how the stack is run - actively adopting AI-native tooling, agentic workflows and emerging automation patterns where they reduce manual overhead and sharpen commercial execution.

You will work closely with our Salesforce Admin - certified and growing fast - operating as a player-coach who builds alongside, raises the technical bar and expands what the team can deliver over time.

1. CRM & Platform Ownership

• Own the configuration, data model and day-to-day administration of Salesforce and the wider GTM tech stack, ensuring systems are clean, reliable and fit for purpose.
• Manage user access, roles, profiles, validation rules, workflows and process automations across CRM and connected platforms.
• Act as the primary internal escalation point for systems issues, triaging, resolving and documenting solutions across the GTM toolset.

2. Data Quality & Governance

• Own data quality standards across the GTM stack - including deduplication, enrichment, normalisation and validation rules.
• Build and maintain processes that keep contact, account and opportunity data accurate and actionable for commercial teams.
• Define and enforce data governance policies, working cross-functionally to ensure consistent data entry and hygiene practices.

3. Process & Workflow Management

• Translate commercial process requirements into system logic - building, testing and maintaining workflows, automations and routing rules that support the end-to-end GTM motion.
• Partner with Sales, Marketing and Customer Success to identify friction points in existing processes and implement systems-level solutions.
• Document system configurations, process flows and administrative procedures to reduce reliance on tribal knowledge.

4. Tooling & Vendor Management

• Manage the end-to-end data flow between CRM, CPQ, Marketing Automation, Data Enrichment and Call Intelligence tools.
• Evaluate new tools against existing stack needs, leading technical due diligence, integration scoping and onboarding.
• Ensure integrations between platforms are maintained, monitored and documented, with clear ownership of data flows between systems.

5. Reporting & Operational Insight

• Build and maintain dashboards and reports that give commercial leaders visibility into pipeline health, funnel performance and operational metrics.
• Partner with Revenue Operations leadership to ensure reporting is consistent, trusted and aligned to how the business measures success.
• Identify data gaps and system limitations that impact reporting accuracy and lead initiatives to resolve them.

The must haves:

• Proven experience in a RevOps, CRM administration or systems management role within a B2B SaaS environment.
• Deep hands-on expertise with Salesforce - including data model design, flow automation, validation rules, roles and permissions. Salesforce Administrator certification is a strong advantage.
• Demonstrated ability to independently diagnose and resolve integration issues across CRM and adjacent platforms, including reading API logs and isolating root causes without relying on vendor support to lead the investigation.
• Strong understanding of B2B GTM processes - including lead lifecycle, opportunity management, territory and routing logic, and renewal workflows.
• Demonstrated ability to translate business requirements into system configurations and document them clearly for both technical and non-technical stakeholders.
• A player-coach mindset: comfortable building alongside more junior team members, pushing them on craft and growing their scope.
• A data-first mindset: comfortable defining quality standards, building validation frameworks and owning the cleanliness of commercial data.

The nice to haves:

• Hands-on experience with tools in the Puzzel stack: HubSpot, Gong, Clay or Planhat.
• Experience using tools to create AI led automation, including agents.
• Exposure to revenue intelligence or intent data platforms and how they integrate with CRM.
• Experience in a multi-region or multi-currency SaaS environment.
• Familiarity with basic scripting or API usage for automation and integration tasks.
• Background working closely with or within a GTM engineering function.

The location:

This role can be located in the UK or Netherlands, both of which are remote-first, but you must be based in either country with eligibility to work there.

What’s In it for You?

• Competitive salary based on Mercer salary benchmarking data
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

What to expect from the interview process:

• Screening call with Talent Acquisition
• 1st interview with Revenue Operations Manager
• 2nd interview with VP of Revenue Operations
• Final Practical Task presentation and Q&A

Puzzel Values:

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion:

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved.

If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing:

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.