At a Glance
- Tasks: Coordinate professional services delivery and keep projects on track for our customers.
- Company: Join Puzzel, a leading cloud-based contact centre solutions provider with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible working, and great development opportunities.
- Other info: Flexible hybrid work model with occasional in-person collaboration.
- Why this job: Kickstart your career in a dynamic role that makes a real impact on customer service.
- Qualifications: Highly organised, proactive, and a clear communicator with a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
This is a great opportunity for someone early in their career who wants to get into professional services delivery. As PS Coordinator & Delivery Support, you'll sit at the heart of how Puzzel delivers change for its customers — keeping timebank requests moving, stakeholders informed, and delivery on track. You'll work directly with customers and partners day to day, coordinating requests from first contact through to completion. You'll report to the PMO Manager within a growing Professional Services team, with a clear path to more senior roles for the right person.
Core responsibilities
- Timebank request coordination
- Stakeholder communication
- Quality and governance
The must haves
- Highly organised
- Proactive
- Clear communicator
- Good customer service instincts
- Technically curious
- Assertive
- A team player
The nice to haves
- Experience in a SaaS, contact centre, or technology services environment
- Background in project coordination, PMO, or professional services delivery
- Familiarity with working alongside partners or resellers
- Experience with Salesforce, Klient, or similar project tracking and PSA tools
- Interest in AI and its role in customer experience
- Dutch language skills
This role is based in London, UK, with a flexible hybrid approach. There's no fixed number of office days — we'd expect occasional in-person time (roughly once a month) for workshops and collaborative work, particularly in the first few months.
What’s In it for You?
- Competitive salary based on Mercer salary benchmarking data
- Comprehensive benefits package
- Flexible, hybrid approach to working
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture
Puzzel Values
- Built on Trust
- Stronger Together
- Stay Hungry
Diversity & Inclusion
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are.
One Last Thing
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.
PS Coordinator & Delivery Support in London employer: Puzzel
Puzzel is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about AI-driven technology. Located in a vibrant area, we offer comprehensive benefits, continuous employee growth opportunities, and a collaborative environment where your contributions are valued. Join us to be part of a forward-thinking team that empowers you to excel in your career while making a meaningful impact in the B2B landscape.
