At a Glance
- Tasks: Lead recruitment strategy across Europe and enhance candidate experience.
- Company: Join Puzzel, a top cloud-based contact centre solutions provider with a collaborative culture.
- Benefits: Competitive salary, flexible working, and excellent development opportunities.
- Other info: Diverse and inclusive workplace with a focus on work-life balance.
- Why this job: Step into a managerial role and shape the future of talent acquisition in a growing company.
- Qualifications: 5+ years of recruitment experience and an innovative mindset.
The predicted salary is between 65000 - 65000 £ per year.
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years.
Why we’re proud:
- Recognised as an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar
- 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
- Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
- Best Practices Company of the Year 2023
- Consistently high Glassdoor rating
- Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
- We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness
What you'll do:
Due to internal promotion, we are looking for a new Talent Acquisition Manager to lead our recruitment delivery and strategy across our operations in Scandinavia, Netherlands, UK & Bulgaria. Beyond getting to partner with stakeholders across the organisation to recruit across all roles (from GTM to Product & Tech), you’ll also have scope to evolve the role to match your own interests and skillset.
This is a great opportunity to step up into your first managerial role, currently with one direct report based in Bulgaria who is going from strength to strength and will relish an experienced recruiter to help guide her continued development.
Core responsibilities:
- Own the end-to-end recruitment cycle.
- Ensure an industry-leading candidate experience (both for those offered as well as those who are not selected).
- Lead and evolve the TA operations and strategy.
- Partner with our Hiring Managers, finding them great people, whilst collaborating and advising on hiring plans.
- Understand our culture & promote our brand.
- DE&I and Employer branding initiatives to increase visibility/awareness of Puzzel in the SaaS space.
- Actively source and select the best candidates.
- Act as internal consultant to empower Hiring Managers, by advising on best practice and selection.
- Manage the recruitment budget.
- Use data driven insights to create reports and identify areas of improvement.
- Manage TA Specialist, with regular touchpoints and coaching.
What you’ll bring:
- International experience – either working with international stakeholders/candidates or coming from an international background yourself.
- Innovation - bring ideas or proven examples of how we can level up our recruitment processes.
- Open mindset – look beyond the job titles to see the potential in candidates to step up to a role.
- Proactivity – see opportunities to improve processes and make them happen.
- 5+ years recruitment experience (ideally at least 1-2 of those in-house)
- Ability to learn quickly – we work with a complex product portfolio and you’ll be recruiting for all seniorities, across all departments in a fast-moving SaaS company.
The nice to haves:
- SaaS recruitment, with exposure to Sales, Marketing, Product, Technology and/or RevOps hiring.
- Management or training experience – indirect or direct management, or experience onboarding/training new starters.
The location:
This role can be located in Stockholm, Copenhagen, Oslo, Amsterdam/Netherlands or London/UK (remote first/hybrid set-up).
What’s In it for You?
- Competitive salary based on Mercer salary benchmarking data.
- Comprehensive benefits package.
- Flexible, hybrid approach to working; split your time between the office and home.
- Annual Summer and Christmas parties.
- Excellent development opportunities and a great company culture.
What to expect from the interview process:
- 1st interview with Head of Talent.
- 2nd interview with Talent Acquisition Specialist.
- Final interview with Chief People Office + 1-2 more people TBC.
Puzzel Values:
- Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built.
- Stronger Together – working together in a genuinely collaborative way.
- Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.
Diversity & Inclusion:
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.
Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
European Talent Acquisition Manager in London employer: Puzzel
Puzzel is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about AI-driven technology. Located in a vibrant area, we offer comprehensive benefits, continuous employee growth opportunities, and a collaborative environment where your contributions are valued. Join us to be part of a forward-thinking team that empowers you to excel in your career while making a meaningful impact in the B2B landscape.
StudySmarter Expert Advice🤫
We think this is how you could land European Talent Acquisition Manager in London
✨Dive into the Talent Acquisition Community
Get involved with communities specifically aimed at talent acquisition and recruitment. Follow popular forums, like the HR and recruitment threads on LinkedIn Groups or join Talent Acquisition Meetups in your area. Networking with fellow recruiters and industry experts can lead to hidden job opportunities and insider tips!
✨Show Off Your Expertise at Recruitment Events
Attend recruitment fairs and industry conferences where companies, including Puzzel, often showcase their hiring needs. Not only can you meet potential employers face-to-face, but you can also demonstrate your passion and knowledge about the field. Make sure you've got some thoughtful questions ready to impress!
✨Leverage Your University Connections
If you’re a recent grad or still connected to your university, tap into their career services. Many universities have exclusive job boards and connections with companies eager to hire fresh talent in recruitment roles. Plus, you never know who might be able to put in a good word for you at places like Puzzel!
✨Tailor Your Digital Footprint
Make sure your online presence reflects your passion for talent acquisition. Share articles, join discussions, and post about trends in recruiting to establish yourself as a knowledgeable candidate. Recruiters often check candidates out online, so use platforms like LinkedIn to showcase your insights and enthusiasm for discovering the right talent!
We think you need these skills to ace European Talent Acquisition Manager in London
Some tips for your application 🫡
Showcase Your Passion for Talent Acquisition:In your cover letter, let your passion for recruiting shine through! Talk about what drew you to talent acquisition. Share experiences where you helped others find their dream jobs or any times you've been involved in hiring processes – it’ll show us at Puzzel that you're genuinely invested in the field.
Highlight Relevant Skills and Certifications:Make sure your CV includes any relevant skills or certifications related to recruiting. Mentioning your knowledge of applicant tracking systems, personality assessments, or even any HR-related qualifications can set you apart. This way, we can see straight away that you're not just any candidate but one with the necessary tools for talent acquisition.
Tailor Your CV for the Job:When applying for European Talent Acquisition Manager at Puzzel, tailor your CV to reflect the job description. Highlight previous experiences in recruitment, candidate sourcing, or employee engagement that align with what we’re after. Personalisation shows we’re not just another checkbox on your job applications!
Bring Your Unique Perspective:In your cover letter, don't hesitate to share your unique perspective on what makes a good recruiter. Whether it's building strong candidate relationships or your approach to diversity in hiring, your insights can resonate well with our team. We love a fresh take, so let it shine!
How to prepare for a job interview at Puzzel
✨Know Your Sourcing Strategies
In the talent acquisition world, it’s all about knowing the best sourcing strategies. Be prepared to discuss specific techniques you’ve used to find and attract top talent, whether that’s through social media, networking events, or innovative outreach methods. Bring examples that showcase your capability!
✨Value of Employer Branding
Employer branding is a huge part of recruitment, so be ready to chat about how you’ve contributed to building an attractive company image. Think about how you’d pitch Puzzel to potential candidates and maintain a consistent brand image across platforms.
✨Demonstrate Your Interviewing Skills
Since this is a full-time gig, hiring managers will want to see your interviewing prowess. Prepare for mock interview scenarios where you might need to assess candidates' cultural fit and skill set. Practise asking competency-based questions to demonstrate your systematic approach.
✨Engage with Data and Metrics
Being data-driven is key in talent acquisition! Expect to discuss how you’ve used recruiting metrics to refine your strategies. Familiarise yourself with common KPIs, like time-to-fill and candidate satisfaction scores, and be ready to back up your insights with data!
