At a Glance
- Tasks: Build customer relationships and create impactful marketing strategies to drive engagement.
- Company: Join Puzzel, a leading cloud-based contact centre solutions provider with a vibrant culture.
- Benefits: Enjoy a competitive salary, flexible working, and great team events.
- Other info: Be part of a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real impact in customer marketing while working with innovative tech.
- Qualifications: Experience in B2B marketing or strong customer-facing roles is preferred.
The predicted salary is between 47000 - 51000 £ per year.
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years' experience since our foundation in Norway, we are already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years.
We are looking for an experienced and strategic Customer Marketer to join our Product Marketing team on a fixed term contract for 12 months to cover the current incumbent who is going off on maternity leave in May. In this role, you will be responsible for building and nurturing strong relationships with our existing customer base—turning satisfied users into vocal advocates.
You will work cross-functionally across Marketing, Customer Success, Sales, and Product to deepen customer engagement, fuel retention, and support business growth. This is a high-impact role ideal for a self-starter who thrives on customer-centric storytelling and program building.
- Customer Advocacy & Reference Program: Build and scale a customer advocacy program. Identify advocates, manage references, and grow customer testimonials, case studies, and review site presence (e.g., G2).
- Customer Advisory Board: Own the CAB program end to end—recruiting members, planning and facilitating meetings, managing follow-ups, and ensuring value delivery to customers and internal stakeholders.
- Customer Events & Webinars: Support customer events, roundtables, and webinars that engage the Puzzel customer base and encourage product adoption.
- Voice of the Customer: Partner closely with Product and Customer Success teams to gather, analyse, and share customer feedback, ensuring it informs product direction and marketing messaging.
- Content Creation: Work with content and design teams to develop impactful customer marketing materials, including success stories, Q&As, and video interviews.
- Cross-Functional Collaboration: Serve as the connective tissue between customers and internal teams, advocating for customer needs and ensuring consistent communication across touchpoints.
What We’re Ideally Looking For:
- Several years of experience in B2B marketing, ideally in SaaS / tech, with a focus on customer marketing and/or field marketing.
- Proven track record of launching and managing customer advocacy initiatives or programs.
- Strong project management capabilities with the ability to balance multiple initiatives and deadlines.
- Exceptional communication skills, to nurture customer engagement and support for turning customer success into compelling stories.
- Comfortable collaborating cross-functionally and building relationships with customers.
- A data-informed mindset and comfort working with marketing metrics and customer engagement KPIs.
- Experience with customer marketing platforms or review site tools is a plus.
This role can be located in the UK or Netherlands, both of which have remote-first policies BUT you must be physically resident in either country with right to work.
What’s In it for You?
- Competitive salary based on Mercer salary benchmarking data.
- Flexible, hybrid approach to working; split your time between the office and home.
- You get to be part of a fun, driven and supportive team.
- Annual Summer and Christmas parties.
- Excellent development opportunities and a great company culture.
Diversity & Inclusion: We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are.
If there is anything we can do to support you in the interview process, or beyond, please let us know.
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.
Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
Customer Marketing Manager - 12 month FTC in London employer: Puzzel
Puzzel is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about AI-driven technology. Located in a vibrant area, we offer comprehensive benefits, continuous employee growth opportunities, and a collaborative environment where your contributions are valued. Join us to be part of a forward-thinking team that empowers you to excel in your career while making a meaningful impact in the B2B landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Marketing Manager - 12 month FTC in London
✨Join Marketing Meetups and Workshops
Keep an eye out for local marketing meetups and workshops. These events are a goldmine for meeting professionals in the marketing-communications field and getting your face known. Plus, while you're there, don’t hesitate to ask questions or share your insights—being active can make you unforgettable!
✨Get Involved in University Projects
Leverage any marketing projects or initiatives at your university. This is a fantastic way to build real-world experience and show potential employers you’ve got the chops. Plus, it gives you great content for discussions during your interviews and a chance to build contacts in the industry.
✨Show Off Your Skills Online
Consider creating a portfolio website showcasing your marketing-communications work. Whether it’s a blog, social media campaigns, or digital content, having a visual representation of your skills can be really impactful. Make sure to share this on platforms like LinkedIn—and don’t forget to tag Puzzel when you apply!
✨Connect with Alumni in the Field
Reach out to alumni from your university who are in marketing-communications. They can provide insights into the industry and might even have tips about internship opportunities. Plus, they’ve been in your shoes, so they can offer advice on how to stand out in your applications, especially for positions like the one at Puzzel.
We think you need these skills to ace Customer Marketing Manager - 12 month FTC in London
Some tips for your application 🫡
Show Off Your Creativity!:In marketing communications, creativity is key, so don’t hold back! Consider including a creative element in your CV or cover letter, maybe a unique design or a marketing campaign you’ve conceptualised. This showcases not just your skills, but also your personality!
Demonstrate Your Passion:Since this is an internship, employers like Puzzel want to see your motivation to learn and grow in the field. In your cover letter, share what excites you about marketing and any related projects you’ve been part of. Highlight those experiences to showcase your enthusiasm for the role.
Engineered for Teamwork:Marketing is all about collaboration, so make sure to include examples in your application that demonstrate how you’ve successfully worked in a team. Talk about any group projects or campaigns you’ve worked on during your studies or previous roles; this will give a solid indication of your teamwork abilities to Puzzel.
Research and Reference:Don't forget to do a bit of homework on Puzzel! Mention something specific about their recent campaigns or values that resonate with you in your cover letter. Tailoring your application to reflect an understanding of their work shows your genuine interest and could really make your application stand out.
How to prepare for a job interview at Puzzel
✨Show off Your Creativity
In marketing communications, creativity is key! Be prepared to showcase examples of your past work, whether that’s social media campaigns, copywriting pieces, or even graphic designs. We can also think about sharing how you’d approach a fictional campaign related to Puzzel—this shows your innovative thinking and fits perfectly with the internship vibe.
✨Know Your Digital Tools
Familiarise yourself with the digital tools commonly used in marketing communications, like Google Analytics, Canva, or social media scheduling platforms. You might get some technical questions about how you would use these tools in a real-world situation, so let’s brush up on our knowledge and get comfortable discussing them!
✨Be Ready to Discuss Trends
Stay in the loop with the latest marketing trends and case studies. It might be beneficial to read up on recent successful campaigns relevant to Puzzel’s industry. Having these insights ready can help us impress the interviewers and demonstrate our enthusiasm and proactive approach to this internship.
✨Highlight Your Willingness to Learn
Since this is an internship, showing your eagerness to learn and grow is crucial. Prepare to talk about how you’ve tackled new challenges in the past and what skills you’re excited to develop during your time at Puzzel. Our mindset should be about building a relationship and showing that we’re enthusiastic team players!
