Customer Marketing Manager - 12 month FTC

Customer Marketing Manager 12 month fixed term contract (maternity cover) UK: £55-60k or Netherlands: €55-60k

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

We’re looking for an experienced and strategic Customer Marketer to join our Product Marketing team on a fixed term contract for 12 months to cover the current incumbent who is going off on maternity leave in May. In this role, you’ll be responsible for building and nurturing strong relationships with our existing customer base—turning satisfied users into vocal advocates. You will work cross-functionally across Marketing, Customer Success, Sales, and Product to deepen customer engagement, fuel retention, and support business growth. This is a high-impact role ideal for a self-starter who thrives on customer-centric storytelling and program building.

• Customer Advocacy & Reference Program: Build and scale a customer advocacy program. Identify advocates, manage references, and grow customer testimonials, case studies, and review site presence (e.g., G2).
• Customer Advisory Board: Own the CAB program end to end—recruiting members, planning and facilitating meetings, managing follow-ups, and ensuring value delivery to customers and internal stakeholders.
• Customer Events & Webinars: Support customer events, roundtables, and webinars that engage the Puzzel customer base and encourage product adoption.
• Voice of the Customer: Partner closely with Product and Customer Success teams to gather, analyse, and share customer feedback, ensuring it informs product direction and marketing messaging.
• Content Creation: Work with content and design teams to develop impactful customer marketing materials, including success stories, Q&As, and video interviews.
• Cross-Functional Collaboration: Serve as the connective tissue between customers and internal teams, advocating for customer needs and ensuring consistent communication across touchpoints.

What We’re Ideally Looking For:

• Several years of experience in B2B marketing, ideally in SaaS / tech, with a focus on customer marketing and/or field marketing, however, we could also consider those from strong customer-facing roles such as Customer Success, Product Owner or Project Management/Delivery.
• Proven track record of launching and managing customer advocacy initiatives or programs.
• Strong project management capabilities with the ability to balance multiple initiatives and deadlines.
• Exceptional communication skills, to nurture customer engagement and support for turning customer success into compelling stories.
• Comfortable collaborating cross-functionally and building relationships with customers.
• A data-informed mindset and comfort working with marketing metrics and customer engagement KPIs.
• Experience with customer marketing platforms or review site tools is a plus.

The location: This role can be located in the UK or Netherlands, both of which have remote-first policies BUT you must be physically resident in either country with right to work.

What’s In it for You?

• Competitive salary based on Mercer salary benchmarking data.
• Flexible, hybrid approach to working; split your time between the office and home.
• You get to be part of a fun, driven and supportive team.
• Annual Summer and Christmas parties.
• Excellent development opportunities and a great company culture.

What To Expect From The Interview Process:

• Screening call with Talent Acquisition.
• 1st interview with Product Marketing Director.
• Case study.

Puzzel Values:

• Built on Trust: trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• Stronger Together: working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• Stay Hungry: have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion: We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are.

If there is anything we can do to support you in the interview process, or beyond, please let us know.

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt. Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.