At a Glance
- Tasks: Lead the bid process and create compelling proposals to win new business.
- Company: Puzzel is a top cloud-based contact centre solutions provider, expanding rapidly in Europe.
- Benefits: Enjoy flexible working, competitive salary, birthday gifts, and fun team events.
- Other info: Remote-first role; must be a UK resident with the right to work.
- Why this job: Join a supportive team and contribute to innovative customer service solutions.
- Qualifications: 5+ years in B2B bids, strong project management skills, and excellent written English required.
The predicted salary is between 42000 - 84000 £ per year.
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Bid Manager
UK (remote-first, but must be UK resident with right to work)
Puzzel: The Low-Down
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years
What you'll do
As our Bid Manager, you’ll play a pivotal role in driving the success of our tender and proposal submissions. You'll work closely with Sales, Pre-Sales, Legal, Product and Delivery teams to manage and produce compelling, compliant, and customer-focused bid responses that help us win new business and retain key accounts.
Your responsibilities will include:
- Leading and managing the full end-to-end bid process for RFIs, RFPs, ITTs and security questionnaires
- Coordinating cross-functional contributors to ensure content is accurate, timely, and compelling
- Managing timelines, deadlines, and document quality – ensuring submissions meet all compliance requirements
- Developing and maintaining a central library of reusable bid content and templates
- Working with stakeholders to continuously improve bid processes, strategy, and win rates
- Collaborating with Sales and Product to tailor responses that highlight Puzzel’s unique value proposition
- Supporting post-bid reviews to capture lessons learned and implement improvements
- Ensuring brand, tone of voice, and messaging consistency across all bid documentation
The must haves
- Minimum 5 years of experience managing B2B bids/tenders, ideally in SaaS or tech
- Strong project management and communication skills – able to coordinate and influence stakeholders
- Excellent written English with a flair for persuasive, structured, and customer-centric writing
- High attention to detail and organisational skills
- Confident managing multiple bids simultaneously under time pressure
- Understanding of bid best practices (APMP knowledge or certification a plus)
- Eligibility to work in the UK
The nice to haves
- Knowledge of the contact centre/ CX/AI / CCaaS industry
- Experience with procurement portals, document automation tools, or CRM systems
- A background in Sales Enablement or Technical Writing
- Ability to write and speak in non-English languages particularly Dutch, French, or any Nordic languages.
The location
Our UK team is remote first, with an office in London near Liverpool Street.
What’s In it for You?
- Competitive salary, discretionary bonus based on KPI attainment / performance and company performance
- Flexible, hybrid approach to working; split your time between the office and home
- You get to be part of a fun, driven and supportive team
- Gift on your birthday
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture
What to expect from the interview process
- Screening call with Talent Acquisition
- 1 st interview with Director of Sales Engineering
- 2 nd interview with TBC
- Final interview with presentation to the panel
Why we’re proud
- 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
- Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
- Best Practices Company of the Year 2023
- Consistently high Glassdoor rating
- Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
- We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness
Key Data Points
- €57m revenue in FY 2024 (up from €50m in 2023)
- Currently ~300 employees
- Used by more than 1100 businesses across 40 countries
- Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly
- Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
- Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
- Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?
- Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.
- We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024!
- We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
- We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
- By raising awareness and transparency, we are hoping to further attract a diverse workforce.
We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.
One Last Thing ????
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.
Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Bid Manager - UK in London employer: Puzzel
Puzzel is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about AI-driven technology. Located in a vibrant area, we offer comprehensive benefits, continuous employee growth opportunities, and a collaborative environment where your contributions are valued. Join us to be part of a forward-thinking team that empowers you to excel in your career while making a meaningful impact in the B2B landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Bid Manager - UK in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Bid Manager - UK at Puzzel, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Puzzel. Tailor your message to explain why you’re drawn to them and how you can contribute as a Bid Manager - UK. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Bid Manager - UK in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Puzzel:When writing your cover letter, make sure to tailor your message specifically for Puzzel. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Puzzel
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Puzzel that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Puzzel that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Puzzel’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
