Bid Manager - UK

Join to apply for the Bid Manager - UK role at Puzzel 1 day ago Be among the first 25 applicants Join to apply for the Bid Manager - UK role at Puzzel Get AI-powered advice on this job and more exclusive features. Bid Manager UK (remote-first, but must be UK resident with right to work) Puzzel: The Low-Down Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years What you'll do As our Bid Manager , you’ll play a pivotal role in driving the success of our tender and proposal submissions. You'll work closely with Sales, Pre-Sales, Legal, Product and Delivery teams to manage and produce compelling, compliant, and customer-focused bid responses that help us win new business and retain key accounts. Your responsibilities will include: Leading and managing the full end-to-end bid process for RFIs, RFPs, ITTs and security questionnaires Coordinating cross-functional contributors to ensure content is accurate, timely, and compelling Managing timelines, deadlines, and document quality – ensuring submissions meet all compliance requirements Developing and maintaining a central library of reusable bid content and templates Working with stakeholders to continuously improve bid processes, strategy, and win rates Collaborating with Sales and Product to tailor responses that highlight Puzzel’s unique value proposition Supporting post-bid reviews to capture lessons learned and implement improvements Ensuring brand, tone of voice, and messaging consistency across all bid documentation The must haves Minimum 5 years of experience managing B2B bids/tenders, ideally in SaaS or tech Strong project management and communication skills – able to coordinate and influence stakeholders Excellent written English with a flair for persuasive, structured, and customer-centric writing High attention to detail and organisational skills Confident managing multiple bids simultaneously under time pressure Understanding of bid best practices (APMP knowledge or certification a plus) Eligibility to work in the UK The nice to haves Knowledge of the contact centre/ CX/AI / CCaaS industry Experience with procurement portals, document automation tools, or CRM systems A background in Sales Enablement or Technical Writing Ability to write and speak in non-English languages particularly Dutch, French, or any Nordic languages. The location Our UK team is remote first, with an office in London near Liverpool Street. What’s In it for You? Competitive salary, discretionary bonus based on KPI attainment / performance and company performance Flexible, hybrid approach to working; split your time between the office and home You get to be part of a fun, driven and supportive team Gift on your birthday Annual Summer and Christmas parties Excellent development opportunities and a great company culture What to expect from the interview process Screening call with Talent Acquisition 1 st interview with Director of Sales Engineering 2 nd interview with TBC Final interview with presentation to the panel Why we’re proud 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’ Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost