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- Tasks: Lead and manage the bid process for exciting tech proposals.
- Company: Join Puzzel, a top cloud-based contact centre solutions provider.
- Benefits: Competitive salary, flexible working, birthday gifts, and fun team events.
- Other info: Remote-first culture with great career development opportunities.
- Why this job: Make an impact in a rapidly growing company with innovative solutions.
- Qualifications: 5+ years in B2B bids, strong project management, and excellent writing skills.
The predicted salary is between 36000 - 60000 £ per year.
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years.
As our Bid Manager, you’ll play a pivotal role in driving the success of our tender and proposal submissions. You’ll work closely with Sales, Pre-Sales, Legal, Product and Delivery teams to manage and produce compelling, compliant, and customer-focused bid responses that help us win new business and retain key accounts. Your responsibilities will include:
- Leading and managing the full end-to-end bid process for RFIs, RFPs, ITTs and security questionnaires
- Coordinating cross-functional contributors to ensure content is accurate, timely, and compelling
- Managing timelines, deadlines, and document quality – ensuring submissions meet all compliance requirements
- Developing and maintaining a central library of reusable bid content and templates
- Working with stakeholders to continuously improve bid processes, strategy, and win rates
- Collaborating with Sales and Product to tailor responses that highlight Puzzel’s unique value proposition
- Supporting post-bid reviews to capture lessons learned and implement improvements
- Ensuring brand, tone of voice, and messaging consistency across all bid documentation
The must haves:
- Minimum 5 years of experience managing B2B bids/tenders, ideally in SaaS or tech
- Strong project management and communication skills – able to coordinate and influence stakeholders
- Excellent written English with a flair for persuasive, structured, and customer-centric writing
- High attention to detail and organisational skills
- Confident managing multiple bids simultaneously under time pressure
- Understanding of bid best practices (APMP knowledge or certification a plus)
- Eligibility to work in the UK
The nice to haves:
- Knowledge of the contact centre/ CX/AI / CCaaS industry
- Experience with procurement portals, document automation tools, or CRM systems
- A background in Sales Enablement or Technical Writing
- Ability to write and speak in non-English languages particularly Dutch, French, or any Nordic languages.
The location: Our UK team is remote first, with an office in London near Liverpool Street.
What’s In it for You?
- Competitive salary, discretionary bonus based on KPI attainment / performance and company performance
- Flexible, hybrid approach to working; split your time between the office and home
- You get to be part of a fun, driven and supportive team
- Gift on your birthday
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture
What to expect from the interview process:
- Screening call with Talent Acquisition
- 1st interview with Director of Sales Engineering
- 2nd interview with TBC
- Final interview with presentation to the panel
Why we’re proud:
- 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
- Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost
Bid Manager - UK employer: Puzzel
Contact Detail:
Puzzel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bid Manager - UK
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Puzzel or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Puzzel’s recent projects and successes. Knowing their latest achievements will help you tailor your responses and show that you're genuinely interested in the company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Bid Manager role. Highlight your project management skills and any relevant tech experience to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Bid Manager - UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Bid Manager role. Highlight your experience in managing B2B bids and showcase your project management skills. We want to see how you can bring your unique flair to our team!
Show Off Your Writing Skills: Since excellent written English is a must-have, take the time to craft a persuasive and structured application. Use clear language and make it customer-centric. Remember, this is your chance to demonstrate your writing prowess right from the start!
Be Detail-Oriented: Pay close attention to the details in your application. Ensure there are no typos or formatting issues, as we value high attention to detail. A polished application reflects your organisational skills and professionalism, which are key for the Bid Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Puzzel
✨Know Your Bids
Before the interview, brush up on your knowledge of bid management processes, especially in the SaaS or tech sectors. Familiarise yourself with common bid documents like RFIs and RFPs, and be ready to discuss how you’ve successfully managed these in the past.
✨Showcase Your Communication Skills
As a Bid Manager, strong communication is key. Prepare examples that highlight your ability to coordinate with cross-functional teams and influence stakeholders. Be ready to demonstrate your persuasive writing skills by discussing how you’ve crafted compelling bid responses.
✨Highlight Your Project Management Prowess
Puzzel is looking for someone who can manage multiple bids under pressure. Share specific instances where you’ve successfully juggled deadlines and ensured compliance. Discuss any project management tools you’ve used to keep everything on track.
✨Understand Puzzel’s Unique Value Proposition
Research Puzzel’s offerings and their position in the market. Be prepared to discuss how you would tailor bid responses to showcase their unique strengths. This shows you’re not just interested in the role, but also in the company’s success.