At a Glance
- Tasks: Manage the full UK employee experience and drive People & Culture initiatives.
- Company: Join Puzzel, a leading cloud-based contact centre solutions provider with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible working, and great team events.
- Other info: Dynamic work environment with excellent career growth opportunities.
- Why this job: Be part of a fast-growing company making a real impact in the tech industry.
- Qualifications: 3+ years in HR, strong UK employment law knowledge, and proactive attitude.
The predicted salary is between 40000 - 50000 £ per year.
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024.
Recognised as an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar and 2024 CX Awards Winner, ‘Best Mid‑Market Contact Center Platform’. Puzzel was recognised as the ‘most innovative European‑founded CCaaS provider’ and top 3 globally by Frost & Sullivan in 2023.
Puzzel places high importance on work‑life balance and flexible working hours – as recognised by Flexa, placing 16th overall for work:life balance in 2025! We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness.
The People team at Puzzel is spread across Oslo, Copenhagen, Stockholm, Sofia and the UK currently. Our UK & NL HR Manager is moving onto a new venture after 4.5 years at Puzzel – we’re now looking for someone a bit more junior, probably similar to where they started at Puzzel, who will follow a similar growth journey over the next few years.
We are looking for someone with solid experience in/knowledge of UK Employment Law, who is based in the London area and can easily get to our office near Aldgate/Liverpool Street. You’ll likely have come either from a larger team where you share your region and are wanting to step into a standalone role or have worked for a smaller start‑up and want a step up in size and maturity of organisation, but we are open to other profiles too!
To thrive in this position, you must enjoy working in a fast‑paced and evolving environment; you’ll want to work autonomously with ownership and accountability for your region and are excited to initiate projects and drive People & Culture into the future. As with many SaaS businesses, things change fast and you must be adaptable.
Primary Responsibilities
- Own the full UK employee experience — from onboarding through to offboarding — ensuring every process runs smoothly, documentation is spot‑on, and our HR systems stay up to date.
- Be the go‑to person for our people in the UK, offering clear, friendly, and practical guidance on policies, processes, and everyday HR questions.
- Help managers and employees thrive by supporting performance, sickness, wellbeing, and employee relations matters.
- You’ll lead fair, well‑structured PIPs and collaborate closely with senior HR on more complex cases.
- Use your UK employment law expertise to keep us compliant and confident, while also providing occasional guidance to our Dutch team with support from local specialists.
- Build people‑management capability by coaching managers and partnering with the wider People team to solve challenges and create great employee outcomes.
- Shape a positive, inclusive culture by contributing to engagement, wellbeing, and inclusion initiatives that make Puzzel a great place to work.
- Champion our values and make sure they’re reflected in every people‑related decision, process, and interaction.
- Support reward, payroll & benefits, including coordinating UK payroll, managing benefits, and assisting with annual salary review.
- Office Management: make our London office a brilliant place to work, helping to create a warm, welcoming, and well‑run workspace.
Secondary Responsibilities (depending on experience)
- Help to develop and implement People strategies and policies aligned with the overall business strategy.
- HR Analytics & Reporting: use HR metrics and data to inform decision‑making, track workforce trends, and provide actionable insights to leadership.
- Support Talent Management and succession plan strategies and ensure that Puzzel is providing challenging opportunities or stretch assignments to our key talent.
- Diversity, Equity, and Inclusion (DEI): champion diversity, equity, and inclusion initiatives, ensuring that Puzzel is a diverse and welcoming workplace for all employees.
The must haves
- 3+ years’ experience in a generalist HR/People role
- Fluent English
- Proven UK employment law knowledge
- Independent and proactive – you always look for opportunities to improve and want to take ownership as much as possible.
- Systematic, structured and results driven
The nice to haves
- CIPD Level 3, ideally level 5 (working towards) or equivalent formal education
- Experience in SaaS
- You’ve worked for a PE or VC‑backed organisation
- Experience with Mergers & Acquisitions
- Formal education in HR
- Experience within a smaller organisation of c. 20‑100 employees in your region/country
- Standalone experience
- Experience handling HR for other countries, particularly Netherlands!
The location
You should be based in/around London with easy access to our UK office near Liverpool Street/Aldgate, with expectation of 2‑3 days/week in the office.
What’s In it for You?
- Competitive salary of £40‑50k.
- Flexible, hybrid approach to working; split your time between the office and home
- You get to be part of a fun, driven and supportive team
- Gift on your birthday
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture
What to expect from the interview process
- Screening with Talent Acquisition
- 1st interview with Chief People Officer (Optional! Opportunity to speak with current UK HR Manager)
- 2nd interview with 2 x local Directors
- Final interview with CEO
Puzzel Values
- Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
- Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
- Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.
Diversity & Inclusion
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are.
If there is anything we can do to support you in the interview process, or beyond, please let us know.
One Last Thing
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt. Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
UK HR Manager - London in City of London employer: Puzzel AS
Puzzel is an exceptional employer that prioritises work-life balance and offers a flexible, hybrid working environment, making it an ideal place for HR professionals to thrive. With a strong focus on employee development, a supportive team culture, and recognition for innovation in the industry, Puzzel provides meaningful opportunities for growth while fostering a diverse and inclusive workplace in the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land UK HR Manager - London in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, attend industry events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Puzzel and its culture. Understand their values and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common HR questions and scenarios. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace UK HR Manager - London in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the UK HR Manager role. Highlight your experience with UK employment law and any relevant HR projects you've led. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for HR and why you’re excited about joining Puzzel. Share specific examples of how you’ve driven people initiatives in the past.
Showcase Your Adaptability:In a fast-paced environment like ours, adaptability is key. Use your application to demonstrate how you've successfully navigated change in previous roles. We love candidates who can thrive in evolving situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about us and our culture there!
How to prepare for a job interview at Puzzel AS
✨Know Your Employment Law
Brush up on UK employment law before your interview. Puzzel is looking for someone with solid knowledge in this area, so be prepared to discuss relevant laws and how they apply to HR practices. This will show that you’re not just familiar with the basics but can also navigate complex situations.
✨Show Your Adaptability
Puzzel operates in a fast-paced environment, so highlight your ability to adapt to change. Share specific examples from your past roles where you successfully managed shifting priorities or implemented new processes. This will demonstrate that you can thrive in their dynamic culture.
✨Emphasise People Management Skills
Since you'll be responsible for the full UK employee experience, be ready to talk about your experience in coaching managers and supporting employee relations. Prepare anecdotes that showcase your ability to foster a positive workplace culture and drive engagement initiatives.
✨Align with Puzzel's Values
Familiarise yourself with Puzzel's core values: Trust, Collaboration, and Continuous Improvement. During the interview, weave these values into your responses to show that you resonate with their mission. This alignment can set you apart as a candidate who truly fits their culture.
