Floor Manager in London

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision: To be the universal answer to the question ‘Where should we get together’

Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment experience

Our Values:

• Bring your ‘A’ game - We strive for excellence in everything we do
• Lead the Way - Our associates (staff) embrace and are inspired by change
• Own the Fun - We revel in our guests’ enjoyment
• Care Deeply - We take great care of our guests, our associates and the communities we call home

Summary of the Floor Manager position: The Floor Manager is responsible for the strategic and operational development for the F&B side of the business. Reporting to the General Manager, they will oversee the Revenue, Service, F&B and Games strategies to ensure the venue is run in an efficient way and we achieve all the guest satisfaction targets by training and managing all of the team.

Key Responsibilities:

• Manage the operation of the department with passion, integrity and knowledge while promoting the culture and values of Puttshack.
• Assist in the achievement of sales and profit targets as set by the GM; guiding and motivating the department team to maximise sales and control costs.
• Be responsible for accurate rota planning, based on forecast sales and core wage budget; taking the necessary daily action to reduce or increase hours, in line with sales.
• Identify and delegate responsibilities to associates to ensure that excellent service is consistently delivered.
• Be fully conversant with every food and drink menu item.
• Organise the department to ensure established opening and closing procedures are adhered to, in line with Company policy and completed in the time allocated.
• Maintain good communication between departments on a daily basis.
• Be proficient in each and every area of the department’s operation and to help when and wherever necessary.
• Build and maintain excellent relations with guests; welcome guests in a professional and friendly manner and ensure that their wishes are met so far as is reasonably possible.
• Ensure that the billing procedure is thorough, correct and complete after each transaction.
• Review operational and associate performance to identify any problems, concerns or opportunities for improvement.
• Ensure the department’s operation meets or exceeds required standards of food and beverage quality, consistency and timeliness and of safety and cleanliness.
• Effectively receive guest feedback and use this to improve service and maintain the highest possible standards.
• Assist the GM with the recruitment and training of team members and to manage and motivate the team to realise their maximum potential.
• Follow stock control procedures and guidelines; ensure correct purchasing procedures are followed; undertake stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock.
• Observe Company’s rules and procedures and carry out any reasonable request made by their Manager.
• Be aware of your responsibilities and adhere to legislation in respect of licensing, data protection, Health and Safety at Work and COSHH.
• Attend and assist the GM with training sessions and team meetings as required.

Essential Requirements:

• Have at least 1 year of experience in a managerial position
• Flexibility to work weekdays/weekends/opening/closes on a rota basis (Shifts over 5 days per week)
• Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team
• Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic.
• Have impeccable presentation.
• Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.

Offerings:

• Free golf & 50% discount on food and drink for up to 6.
• New starter training & buddy support to set you up for success!
• Access to continuous development through a blended learning approach.
• Access to Medicash – Our health cash back benefits platform! Includes Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance programme, medicash discount perks and much more!
• Refer a friend – Up to £500 referral fee* (T&Cs apply)
• Free meal on shift
• Associate of the month awards
• Fun team socials, competitions and incentives!
• Enrolment to our communication community – PuttApp
• Wagestream membership - access 50% of your wages as you work, building pots and financial support.

Have management experience? Apply today to guide a dynamic team and make every guest visit exceptional!