Assistant Bar Manager in London

Our Vision - To be the universal answer to the question ‘Where should we get together’.

Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience.

Our Values:

• Bring your ‘A’ game - We strive for excellence in everything we do.
• Lead the Way - Our associates (staff) embrace and are inspired by change.
• Own the Fun - We revel in our guests’ enjoyment.
• Care Deeply - We take great care of our guests, our associates and the communities we call home.

Location: Puttshack UK

Reporting to: Bar Manager

Direct reports: Bar Associates

Duties:

• Lead and direct all aspects of beverage operations including menu quality control, stock control, training, health and safety, and high-quality operations.

Overview:

• Bring everyone into play.
• Bring your 'A' Game each and every day.
• Lead by example by demonstrating Puttshack Core Values.
• Develop the team through coaching and purposeful feedback.
• Drive Associate engagement and entrepreneurial spirit.
• Promote safe operational standards for both Guest and Associate safety.
• Hiring of all Bar associates.
• Ensure that brand and operating standards are met.
• Monitor beverage cost. Troubleshoot beverage cost issues and help develop solutions.
• Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction.
• Work to create a can-do team culture in the bar and throughout the operation.

Key Areas of responsibility:

• Manage the bar operation with passion, integrity and knowledge while promoting the culture and values of Puttshack.
• Assist in the achievement of sales and profit targets as set by the GM; guiding and motivating the bar team to maximize sales and control costs.
• Be responsible for accurate rota planning, based on forecast sales and core wage budget; taking the necessary daily action to reduce or increase hours, in line with sales.
• Follow stock control procedures and guidelines; complete ordering on time to ensure full availability of all drink items; undertake stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock.
• Ensure deliveries are received according to established procedures, including checking in, storage, stock rotation, security, loss investigation and associate training.
• Keep up to date with licensing legislation and ensure all bar associates are fully aware of their obligations in relation to serving liquor.
• Identify and delegate responsibilities to bar associates to ensure that excellent service is consistently delivered.
• Be fully conversant with every menu item served.
• Organize the bar to ensure established opening and closing procedures are adhered to, in line with Company policy and completed in the time allocated.
• Be proficient in each and every area of the bar operation and to help when and wherever necessary.
• Build and maintain excellent relations with guests; welcome guests in a professional and friendly manner and ensure that their wishes are met so far as is reasonably possible.
• Ensure that the billing procedure is thorough, correct and complete after each transaction.
• Review operational and associate’s performance to identify any problems, concerns or opportunities for improvement.
• Ensure the bar operation exceeds required standards of beverage quality, consistency and timeliness and of safety and cleanliness.
• Effectively receive guest feedback and use this to improve service and maintain the highest possible standards.
• Assist the GM with the recruitment and training of team members and to manage and motivate the team to realize their maximum potential.
• Observe Company’s rules and procedures and carry out any reasonable request made by their Manager.
• Be aware of your responsibilities and adhere to legislation in respect of licensing, data protection, Health and Safety at Work and COSHH.
• To attend and assist the GM with training sessions and team meetings as required.

Our Managers:

• Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team.
• Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic.
• Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.

What’s in it for you?

• Free golf & 50% discount on food and drink for up to 6.
• New starter training & buddy support to set you up for success!
• Access to continuous development through a blended learning approach.
• Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
• Refer a friend – Up to £500 referral fee* (T&Cs apply).
• Free meal on shift.
• Associate of the month awards.
• Fun team socials, competitions and incentives!
• Enrolment to our communication community – PuttApp.
• Wagestream membership - access 50% of your wages as you work, building pots and financial support.